Supportal Login

Please login to view HelpDesk tickets, the support knowledgebase, and announcements.

If you are a registered library contact, please login with your email address to access your tickets and related solutions in the Customer Support knowledgebase.



SCHEDULED MAINTENANCE ALERT: Ticketing System and Supportal 

There will be scheduled infrastructure maintenance to our ticketing system and Supportal on October 24th from 9:00pm-11:00pm PT (October 25th from 4:00am-6:00am GMT). During this time you will not be able to access Supportal or create tickets. We apologize for the inconvenience.

If you need assistance during this maintenance window, please don’t hesitate to reach out to us by phone - click here for contact information.


We are pleased to announce the launch of two new online updates. Now, when you visit you will encounter a centralized landing page with links to all Innovative online resources in one convenient location. This includes a new Training and Learning Center -- a collection of quality training materials organized in an easy-to-use and search format.

As the world has adjusted to the many unexpected challenges and circumstances of 2020, we are proud to provide this new repository of product resources and additional online training to help your library adapt in a swiftly changing environment. Starting with Polaris and Sierra, followed by Millennium and Virtua, this enhanced collection will contain both revised and updated materials previously found on CSDirect and Supportal, along with over 45 new training videos. Best of all, it will be available to you online with no restricted access, no logins required, and all at no cost.