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Please login to view HelpDesk tickets, the support knowledgebase, and announcements.

If you are a registered library contact, please login with your email address to access your tickets and related solutions in the Customer Support knowledgebase.

Announcements

New

SCHEDULED MAINTENANCE ALERT : Ticketing System and Supportal 

There will be scheduled maintenance to our ticketing system and Supportal on Saturday, November 26 from 9:01pm to 11:00pm PT (or Sunday 5:01am - 7:00am UTC). 

During this maintenance window there will times where you will not be able to access the Supportal or create tickets. We apologize for the inconvenience.

If you need assistance during this maintenance window, please don’t hesitate to reach out to us by phone - click here for contact information.


 


New

 

ATTENTION: If you have not added our new IP address to your local firewall, immediate action is required to ensure Innovative customer support can continue to connect to your system with no interruption.  Login for additional details.

Note: If your library uses Polaris or Innovative cloud hosting, you do not need to take any action.