Known Issues for Vega Products

Can't remove empty format group from showcase list

If a library adds a format group of vendor records via Econtent Management to a showcase list, and later those vendor records are hidden as in VDIS-34207, staff are unable to remove that entry from the showcase list. No errors display, but the entry does not disappear from the showcase.

VEGAENG-329 (VDIS-34842)

2025-08-12

Browsers cannot translate Discover

When a user users browser translation tools to translate Discover into a language the library does not offer, the page is not translated.

VEGAENG-288 (VDIS-34424)

2025-06-13

Duplicate titles on author page, one of which links to an empty resource card

If a library both ingests vendor records via Econtent Management and also creates ILS records for those same resources, Discover suppresses display of the vendor record. However, if the vendor record doesn't roll up with the ILS record (which could be for expected reasons, like different title data), a separate format group will exist for the vendor record but will not display any format tabs or edition information.

The empty format group doesn't appear in search results, but it manifests in two ways:

• If the records have the same author, the author page displays links to both format groups
• While typing the title in the search box, title suggestions include the titles from both format groups (the ILS-record format group that displays, and the vendor record that is suppressed)

VEGAENG-246 (VDIS-34207)

2025-05-14

Social media sharing omits some accented characters

When a patron shares a record to social media, some accented characters are omitted from the record information in the social media post. Examples of affected characters include "å", "ä", "ö", and "ü". Other characters (for example "â" and "é") do appear in social media sharing.

VEGAENG-302 (VDIS-34106)

2025-04-30

Cannot add staff user with name containing diacritics

When creating users in User Management, the system will not accept first or last names containing characters with accents (e.g. "é" or "ü"). "Invalid First name" appears beneath the field.

VEGAENG-272 (VDIS-33635)

2025-02-11

Cannot delete collection or kiosk site that has payment configuration

When a kiosk or collection site has a payment connection configured at the site level, that site cannot be deleted. The error displayed in Staff Admin is "There was an error deleting your site."

To delete the site, first edit the payment connection and click the trash can to delete the payment connection. Then you will be able to delete the site as a whole.

VEGAENG-251 (VDIS-33263)

2024-11-19

Pay Fines button uses HTTP url, not HTTPS (Safari displays an error when patrons attempt to pay fines)

When a patron clicks "Pay Fines" in Discover, the URL that opens is (plain-text) HTTP, not (secure) HTTPS. In most browsers, the page automatically redirects to HTTPS, but Safari in particular may not redirect and may instead display an error as if Safari is unable to connect to the server.

Plain HTTP is increasingly deprecated, and we should be using HTTPS consistently.

VEGAENG-256 (VDIS-33165)

2024-10-31

Checked-out items with another status display only "Checked out"

If a checked-out item has a status code (for example "BILLED"), Discover displays only "Checked out" as the status, with the due date.

VEGAENG-255 (VDIS-34095)

2025-04-29

Duplicate checkout count in green banner

When a patron checks out an ebook, the green banner shows 2 patron has two checkouts when they only have 1. Refreshing the browser then shows the correct number of checkouts. This behavior has been reported with OverDrive, Hoopla, and BorrowBox.

Any

VEGAENG-290 (VDIS-31782)

2024-03-20

Issues for patrons with hundreds of bookmark lists

Several libraries report that certain patrons with hundreds of bookmark lists experience issues with searching in Discover or viewing their account or bookmarks.

Any

VEGAENG-315 (VDIS-30434)

2023-08-09

"Resource ... is not available" for econtent with both ILS and vendor records

The "Resource for checkout ... is not available" message appears in the patron Bookshelf for checkouts or holds, when all the following conditions are true:

• An ILS record exists for the material. (This will be the record that displays on the full resource card in Discover.)
• A vendor record also exists for the same material, that was ingested via Econtent Management. (This record will not be visible in Discover, since the ILS record hides it.)
• The Sierra record and the vendor record roll up together in the same format group.

A common cause for vendor records not rolling up is a difference in the author's name, for example when ILS records contain a 100$d and vendor records include only the first name and last name.

Examples:

• Maniscalco, Kerri : no 100$d in the ILS or vendor record, ILS and vendor records roll up, and this author's materials diplay the "Resource for checkout ..." message in the Bookshelf.
• McBride, James, 1957- : 100$d exists in the ILS record, vendor records (without the year) do not roll up, and this author's materials display titles in the Bookshelf.

Any

VEGAENG-278 (VDIS-33663)

2024-08-29

Showcases in collection sites include materials with non preferred locations

When a showcase based on a saved search is viewed within a collection site, the showcase displays materials that don't match the collection site's preferred locations.

(A similar issue existed previously with saved searches displaying materials outside the collection site. That issue has been resolved.)

Any

VEGAENG-245 (VDIS-33469)

2025-01-08

Forgot my passcode: "Cancel & Go Back" button does nothing

If a user clicks "I forgot my passcode" on the Log In dialog, a new tab opens with a Reset Passcode screen. If the user clicks "Cancel & Go Back on the Reset Passcode screen, nothing happens.

Polaris

VEGAENG-279 (VDIS-32937)

2024-09-24

"Resource ... is not available" for OverDrive checkouts or holds

If a patron has a checkout for OverDrive material with an ID that is not in Vega's database, Discover displays "Resource for checkout <UUID> is not available" in the patron's bookshelf. A similar message displays for holds with unrecognized IDs.

This issue has been reported by libraries who do not load all OverDrive records into their ILS and by libraries whose records for OverDrive materials lack the correct 037 data.

Any

VEGAENG-284 (VDIS-32240)

2024-05-20

Link to "See all librarian lists" leads to "Server Error"

If a resource is added to more than two showcases, the full resource card displays a link to "See all [number] librarian lists." Following this link results in a "Server Error" page.

Any

VEGAENG-300 (VDIS-31734)

2024-03-06

Custom Links unexpectedly reordered

Saving edits to Custom Links unexpectedly reverses the order in which the links are displayed.

Work around this issue in one of two ways:

• Arrange links in opposite order (e.g. if you want A B C, use C B A).
• Arrange links in intended order (A B C) and save twice.

Any

VEGAENG-262 (VDIS-31648)

2024-02-23

Confusing error message when blocked patron attempts hold

When a patron with a manual block (MBLOCK field set to any value other than '-') attempts to place a hold, Discover displays a "Backend service response error" message. This message looks like the issue is with the software, not with the patron's record.

Sierra

VEGAENG-299 (VDIS-31467)

2024-01-29

Clicking on "Next" stays at the bottom of the search results page

In Chrome or Edge, when a patron clicks on a page number or "Next" at the bottom of search results, the view remains at the bottom of the page. The patron must scroll up to see the top of the page.

In Firefox, the display lands at the top of the next search results page.

Any

VEGAENG-247 (VDIS-33960, VDIS-31109)

2023-12-04

Discover displays pickup location labels from Branches instead of Hold Pickup Locations

If a pickup location code's has different labels in the Hold Pickup Locations table and the Branches table (e.g. "Main Circulation Desk" in Hold Pickup Locations vs "Main Library" in Branches). In addition, pickup locations are sorted alphabetically by Branches description instead of in Hold Pickup Locations table order.

Sierra

VEGAENG-2142 (VDIS-31098)

2023-11-29

Changes to OPAC MSG in Sierra items don't automatically appear in Discover

If staff change an item record's OPAC MSG field in Sierra, the new OPAC MSG value is not automatically sent to Discover. Modifying the bib record and then running a manual extraction for the bib's modified date will cause Discover to show the item's updated OPAC MSG.

Sierra

VEGAENG-2032 (VDIS-31070)

2023-09-20

Differences in diacritic encoding prevent bibs from rolling up together

If two bib records have the same title except for a difference in diacritic encoding, they will not roll up in Vega. For example, if e-acute (é) is coded "\u00E9" (single-character Unicode) vs "e\u0301" ("e" followed by Unicode acute accent), these titles will not roll up together even though the displayed characters are visually indistinguishable.

This issue can also affect author fields or text that omits the diacritic. For example, "John le Carré" and "John le Carre" will not roll up.

Any

VEGAENG-267 (VDIS-32108)

2023-05-30

Bookmarks and saved searches disappear after changing patron barcode in Polaris

When a Polaris patron's barcode changes, their bookmarks and saved searches disappear from Discover.

Polaris

VEGAENG-313 (VDIS-29611)

2023-05-03

Email from Discover does not arrive

Several libraries report that when patrons attempt to email themselves the citation for a title in Discover, the email never arrives.

Any

VEGAENG-2156 (VDIS-29569)

2023-04-26

Overdrive titles display "0 copies" when all copies are checked out

When all copies of an Overdrive title are checked out, Discover displays "0 copies." This gives the impression that the library owns no copies.

Any

VEGAENG-2149 (VDIS-28925)

2023-02-22

Cannot reset LX Admin password

When staff click "I forgot my password" on the login page for LX Admin and enter their email address, they always see "Invalid username or password" even if their email address is associated with a current LX Admin login.

Polaris

VEGAENG-2691 (VE-3014)

2023-06-14

None at this time

None at this time

None at this time