Known Issues for Vega Products

Account Portal: Setup Default Filters displays "undefined"

Several libraries report that when patrons click "Setup Default Filters" in Account Portal, the panel that opens displays "Undefined" for all filter values.

This is reported only by a few libraries, and even for specific collection sites within a library.

VEGAENG-4420

2026-02-20

Unresolved

Misspelling "Search resultls for"

The page title for the search results page shows "Search resultls for". This comes from the global translation file ("searchResultsFor").

Libraries can work around this by editing their custom translation file.

VEGAENG-7622

2026-10-06

Unresolved

Items displaying out-of-date circulation status in Discover

Following the September 2026 release, many Polaris libraries report that items that are newly checked out or checked in display old, incorrect circulation status information in Vega Discover.

Please refrain from running an ad hoc full MARC extraction to work around this issue. Running a full extraction will cause extra work on the Vega platform and will delay the resolution.

Sierra libraries are not affected.

VEGAENG-7222

2026-09-08

Patch September 11

Incorrect availability on format tab, but correct item status in editions

Several libraries report examples of titles where the availability summary on the format tab is incorrect, but the item status in the editions table is correct according to the ILS.

(This is different from syncing issues where the editions table has out-of-date item status.)

VEGAENG-7123

2026-08-20

Unresolved

Patron Registration appends "null" to patron address

When Patron Registration creates a patron record on Sierra, the word "null" is appended to the patron address field.

VEGAENG-7116

2026-08-25

Unresolved

Account Linking configuration exists in two places in Discover Staff Admin

In Discover Staff Admin, Account Linking settings can be found under both "Account Settings" and "Patron Settings." Only the "Patron Settings" options are operational. Enabling or disabling Account Linking under "Account Settings" has no effect.

In collection and kiosk sites, Account Linking exists only under "Patron Settings" ("Account Settings" does not exist under site configuration), so Account Linking cannot currently be enabled or disabled for particular sites.

VEGAENG-5905

2026-06-05

Unresolved

"Resource ... is not available" for Hoopla checkouts or holds

If a patron has a checkout for Hoopla material with an ID that is not in Vega's database, Discover displays "Resource for checkout <ID> is not available" in the patron's bookshelf. A similar message displays for holds with unrecognized IDs.

This issue has been reported by libraries who do not load all Hoopla records into their ILS (either manually or with econtent management), or whose ILS records for Hoopla materials lack the correct 037 data.

VEGAENG-6598

2024-05-20

Unresolved

"Resource ... is not available" for CloudLibrary checkouts or holds

If a patron has a checkout for CloudLibrary material with an ID that is not in Vega's database, Discover displays "Resource for checkout <ID> is not available" in the patron's bookshelf. A similar message displays for holds with unrecognized IDs.

This issue has been reported by libraries who do not load all CloudLibrary records into their ILS (either manually or with econtent management), or for pay-per-use materials that do not load into Discover via econtent management.

VEGAENG-6595

2024-05-20

Unresolved

Patron Registration does not apply the Patron Code selected in configuration

Patron records created via Patron Registration have a default Patron Code assigned by the Polaris system, which may differ from the Patron Code chosen in Patron Registration settings in Discover.

VEGAENG-6494

2026-07-17

October 2026

Patron Registration: "Patron registered library" setting offers non branch organizations

When configuring Patron Registration, the "Patron registered library" dropdown includes organizations that cannot be used as a registered branch.

VEGAENG-6423

2026-07-15

September 2026

Patron Registration: If branch at collection site level differs from main site, global configuration is applied

If a patron registers at the collection site level, they will be assigned the branch set in global settings even if the "Home Location" (Sierra) or "Patron registered library" (Polaris) is set differently for the collection site.

VEGAENG-6493

2026-07-15

October 2026

Patron Registration fails if ILS requires numeric passwords

If the ILS requires numeric passwords only or limits the length to fewer than 8 characters, registration fails with the error "Something went wrong. Please try again."

VEGAENG-6376

2026-07-09

September 2026

Patron Registration errors when email address is not submitted

If the email input field is omitted or left empty, Patron Registration displays an error "Something weng wrong. Please try again."

With Polaris, the patron record is in fact created. With Sierra, the patron record is not created.

VEGAENG-6375

2026-07-09

September 2026

Patron Registration fails if "Patron registered library" is not configured

If a library enables Patron Registration but does not select a "Patron registered library", registration fails with the error "Something went wrong. Please try again."

VEGAENG-6374

2026-07-09

September 2026

Patron Registration does not apply the Patron Type selected in configuration

Patron records created via Patron Registration have a default Patron Type assigned by the Sierra system, which may differ from the Patron Type chosen in Patron Registration settings in Discover.

VEGAENG-6294

2026-07-09

September 2026

Patron Registration: Cannot register with non-USA postal codes

If a patron attempts to register with a postal code that is not exactly 5 digits, registration fails.

VEGAENG-6373

2026-07-08

October 2026

Patron Registration: Cannot enable for collection site only

If Patron Registration is configured in a collection site and not in global settings, registration fails with the error "Something went wrong. Please try again."

VEGAENG-6252

2026-07-07

Unresolved

Account Portal: Account changes cannot be saved without email address

Patrons cannot save any changes to their account information in Account Portal if an email address does not exist in the record.

Patrons with an email address in their record cannot remove it using Account Portal.

VEGAENG-6078

2026-06-16

October 2026

Account Portal: Error "notificationPreference is required" when changing preferred contact method to phone

When a patron attempts to change preferred contact method in Account Portal to any of their phone numbers (text or phone), they see an error “notificationPreference is required”, and change is not saved.

VEGAENG-6022

2026-06-11

October 2026

Adding a title to a new bookmark list from the sidebar creates a new list but doesn't add the title

When a title is already in a bookmark list and staff attempt to add the same title to a newly created list in the bookmarks sidebar, the new booklist is created but the title isn't added to the list.

VEGAENG-5708

2026-05-13

Unresolved

Account Portal: Adding a title to a second list removes from the first list

In Account Portal, adding a title in an exising bookmark list to a newly created list removes the title from the original list.

VEGAENG-5707

2026-05-13

Unresolved

Account Portal: No option to freeze OverDrive holds

Account Portal does not display a "Freeze" option for OverDrive holds, even for holds that can be suspended in the OverDrive portal.

VEGAENG-5626

2026-05-13

Unresolved

Account Portal: Creating bulk hold requests from a bookmark list does not save Pickup Area

When creating bulk hold requests from a bookmarks list, if a Pickup Area is selected, the selected Pickup Area is not applied to the holds.

This issue only appears when creating the bulk holds through a bookmarks list. Creating bulk holds through the search results does apply the Pickup Area.

VEGAENG-5645

2026-05-12

Unresolved

Sharing content via email fails when accessing Discover via a custom domain

Several libraries using a custom domain for their Discover site report that sharing content like a record or a saved search by email does not successfully send the email.

VEGAENG-5705

2026-05-06

Unresolved

Account Portal: Forced capitalization in sharing modal

When sharing a title from Reading History in Account Portal, the modal displays in title case ("E-Post") even if the translation file has a different capitalization ("E-post").

VEGAENG-5597

2026-05-06

Unresolved

Slow searching when logged in as highly active lists user

Several libraries report slow response times in Discover when searching or adding titles to lists, when logged in as an account with many lists or showcases. The accounts reporting this issue tend to have 30-50 or more lists.

VEGAENG-4452

2026-02-10

Unresolved

Account Portal: Unable to check out ready to borrow Overdrive holds

Account Portal offers no Get It button for Overdrive holds that are ready to borrow.

VEGAENG-4327

2026-02-13

Account Portal: Saved searches with date limits

When a saved search includes “Date” or “New materials” limits, running the search from Account Portal returns results without those limits applied.

This only occurs when running the search from within Account Portal. Clicking on the search in the Saved Searches sidebar executes correctly.

VEGAENG-4555

2026-02-09

Account Portal: "holds" not capitalized in Overview section

VEGAENG-4243

2026-02-03

Account Portal: Bookmarks: Cover images fuzzy or cropped

VEGAENG-4223

2026-02-04

Promoted patrons see a "Staff" button for Vega Staff Admin

Promoted patrons (logging in with patron barcode) have no roles for Vega Staff Admin and should not be offered a link to Vega Staff Admin.

VEGAENG-4212

2026-02-04

Account Portal: Bookmarks counts

In the Bookmarks page in Account Portal, if limiting to available, the count of items in each list only includes available titles. This could be 0 if no items are available, even if the list contains titles that are not available.

Note that the Bookmarks page defaults to limiting to available.

VEGAENG-4178

2026-02-03

Account Portal: Checkout & Request Format Filter Repeats and Omits Format Options

In the new account portal, the Checkout & Request format filter offers the same 13 options for all libraries from the drop down menu. The menu lists DVD twice, and Audio CD is listed 3 times. Other formats in the library's Material Types in Vega Discover are missing.

VEGAENG-4138

2026-02-03

Account Portal: "Checkouts & Requests" count includes reading history

The "Checkouts & Requests" count on the left sidebar includes up to 50 reading history entries. For example, if a patron has 2 checkouts, 4 holds, and 123 reading history, the count displays 56.

VEGAENG-4104

2026-02-03

Can't remove empty format group from showcase list

If a library adds a format group of vendor records via Econtent Management to a showcase list, and later those vendor records are hidden as in VDIS-34207, staff are unable to remove that entry from the showcase list. No errors display, but the entry does not disappear from the showcase.

VEGAENG-329 (VDIS-34842)

2025-08-12

Browsers cannot translate Discover

When a user users browser translation tools to translate Discover into a language the library does not offer, the page is not translated.

VEGAENG-288 (VDIS-34424)

2025-06-13

One bib ID on two resource pages

Multiple libraries have reported examples of one bib record (one bib ID) appearing twice in search results. The data on one resource page is generally out of date.

When a bib ID like this is included in a showcase, it can cause the showcase not to display information for a number of titles in the showcase (the string "suppressedItemLabel" may display), or a showcase may not sync to an ILS list containing the bib ID.

This issue has not been reproduced on demand.

Editing the bib record or performing a MARC extraction does not resolve the duplication. Support can clean up existing examples by reindexing. Open a Support case to have this done, and provide examples so that Support can verify the issue and resolution.

VEGAENG-5827

2025-06-04

Duplicate titles on author page, one of which links to an empty resource card

If a library both ingests vendor records via Econtent Management and also creates ILS records for those same resources, Discover suppresses display of the vendor record. However, if the vendor record doesn't roll up with the ILS record (which could be for expected reasons, like different title or author data), a separate format group will exist for the vendor record but will not display any format tabs or edition information.

The empty format group doesn't appear in search results, but it manifests in two ways:

• If the records have the same author, the author page displays links to both format groups
• While typing the title in the search box, title suggestions include the titles from both format groups (the ILS-record format group that displays, and the vendor record that is suppressed)

VEGAENG-246 (VDIS-34207)

2025-05-14

Social media sharing omits some accented characters

When a patron shares a record to social media, some accented characters are omitted from the record information in the social media post. Examples of affected characters include "å", "ä", "ö", and "ü". Other characters (for example "â" and "é") do appear in social media sharing.

VEGAENG-302 (VDIS-34106)

2025-04-30

OverDrive econtent management records lack ISBN

OverDrive records ingested via econtent management are stored without ISBN data. This means that they cannot be retrieved by ISBN, and cover images cannot be retrieved for them.

VEGAENG-294

2025-04-02

Cannot add staff user with name containing diacritics

When creating users in User Management, the system will not accept first or last names containing characters with accents (e.g. "é" or "ü"). "Invalid First name" appears beneath the field.

VEGAENG-272 (VDIS-33635)

2025-02-11

Cannot delete collection or kiosk site that has payment configuration

When a kiosk or collection site has a payment connection configured at the site level, that site cannot be deleted. The error displayed in Staff Admin is "There was an error deleting your site."

To delete the site, first edit the payment connection and click the trash can to delete the payment connection. Then you will be able to delete the site as a whole.

VEGAENG-251 (VDIS-33263)

2024-11-19

Pay Fines button uses HTTP url, not HTTPS (Safari displays an error when patrons attempt to pay fines)

When a patron clicks "Pay Fines" in Discover, the URL that opens is (plain-text) HTTP, not (secure) HTTPS. In most browsers, the page automatically redirects to HTTPS, but Safari in particular may not redirect and may instead display an error as if Safari is unable to connect to the server.

Plain HTTP is increasingly deprecated, and we should be using HTTPS consistently.

VEGAENG-256 (VDIS-33165)

2024-10-31

Checked-out items with another status display only "Checked out"

If a checked-out item has a status code (for example "BILLED"), Discover displays only "Checked out" as the status, with the due date.

VEGAENG-255 (VDIS-34095)

2025-04-29

Duplicate checkout count in green banner

When a patron checks out an ebook, the green banner shows 2 patron has two checkouts when they only have 1. Refreshing the browser then shows the correct number of checkouts. This behavior has been reported with OverDrive, Hoopla, and BorrowBox.

Any

VEGAENG-290 (VDIS-31782)

2024-03-20

List showcases in collection sites include materials with non preferred locations

When a showcase based on a bookmark list is viewed within a collection site, the showcase displays materials that don't match the collection site's preferred locations.

Any

VEGAENG-282

2024-04-29

Saved search showcases in collection sites include materials with non preferred locations

When a showcase based on a saved search is viewed within a collection site, the showcase displays materials that don't match the collection site's preferred locations.

Any

VEGAENG-245 (VDIS-33469)

2025-01-08

Forgot my passcode: "Cancel & Go Back" button does nothing

If a user clicks "I forgot my passcode" on the Log In dialog, a new tab opens with a Reset Passcode screen. If the user clicks "Cancel & Go Back on the Reset Passcode screen, nothing happens.

Polaris

VEGAENG-279 (VDIS-32937)

2024-09-24

Code for embedded showcase uses iiivega.com domain

For libraries with a custom domain, "Generate Embed Code" for a showcase always uses the iiivega.com domain.

Any

VEGAENG-273

2024-03-13

Link to "See all librarian lists" leads to "Server Error"

If a resource is added to more than two showcases, the full resource card displays a link to "See all [number] librarian lists." Following this link results in a "Server Error" page.

Any

VEGAENG-300 (VDIS-31734)

2024-03-06

Custom Links unexpectedly reordered

Saving edits to Custom Links unexpectedly reverses the order in which the links are displayed.

Work around this issue in one of two ways:

• Arrange links in opposite order (e.g. if you want A B C, use C B A).
• Arrange links in intended order (A B C) and save twice.

Any

VEGAENG-262 (VDIS-31648)

2024-02-23

Confusing error message when blocked patron attempts hold

When a patron with a manual block (MBLOCK field set to any value other than '-') attempts to place a hold, Discover displays a "Backend service response error" message. This message looks like the issue is with the software, not with the patron's record.

Sierra

VEGAENG-299 (VDIS-31467)

2024-01-29

Clicking on "Next" stays at the bottom of the search results page

In Chrome or Edge, when a patron clicks on a page number or "Next" at the bottom of search results, the view remains at the bottom of the page. The patron must scroll up to see the top of the page.

In Firefox, the display lands at the top of the next search results page.

Any

VEGAENG-247 (VDIS-33960, VDIS-31109)

2023-12-04

Discover displays pickup location labels from Branches instead of Hold Pickup Locations

If a pickup location code's has different labels in the Hold Pickup Locations table and the Branches table (e.g. "Main Circulation Desk" in Hold Pickup Locations vs "Main Library" in Branches). In addition, pickup locations are sorted alphabetically by Branches description instead of in Hold Pickup Locations table order.

Sierra

VEGAENG-2142 (VDIS-31098)

2023-11-29

Bookmarks and saved searches disappear after changing patron barcode in Polaris

When a Polaris patron's barcode changes, their bookmarks and saved searches disappear from Discover.

Polaris

VEGAENG-313 (VDIS-29611)

2023-05-03

Email from Discover does not arrive

Several libraries report that when patrons attempt to email themselves the citation for a title in Discover, the email never arrives.

Any

VEGAENG-2156 (VDIS-29569)

2023-04-26

Overdrive titles display "0 copies" when all copies are checked out

When all copies of an Overdrive title are checked out, Discover displays "0 copies." This gives the impression that the library owns no copies.

Any

VEGAENG-2149 (VDIS-28925)

2023-02-22

Showcase blocks "Missing" on notice templates

Notice templates with existing showcase blocks display the word "Missing" instead of the showcase.

The Showcase option is not in the "Content" section of the right sidebar, so showcases cannot be added to notice templates.

Any

VEGAENG-6405

2026-07-16

Notices for patrons who previously marked a notice as spam

Several libraries report that if a patron marks a notice as spam and then changes their email address, LX Starter does not resume sending notices.

Any

VEGAENG-6018

2026-05-22

Some items missing from Statement of Checkouts notice with many items

A library reports that when sending Statement of Checkouts notices for a patron with several dozen checkouts, not all items were included in the email sent to the patron.

This has only been reported for Statement of Checkouts notices, possibly because other notice types are less likely to include a large number of items.

Sierra

VEGAENG-3587

2025-12-08

Replacement Cost always "0.00" in LX Starter overdue notices

The Replacement Cost merge tag always outputs "0.00" in LX Starter overdue notices, even if the item has a price or a default replacement cost exists in Polaris configuration.

Polaris

VEGAENG-236

2024-06-17

Cannot reset LX Admin password

When staff click "I forgot my password" on the login page for LX Admin and enter their email address, they always see "Invalid username or password" even if their email address is associated with a current LX Admin login.

Polaris

VEGAENG-2691 (VE-3014)

2023-06-14

None at this time

None at this time

Unsubscribed contacts not removed from segment

After staff unsubscribe a contact from a segment, the contact displays "Unsubscribed" in the contact's Segments tab but is still listed in the segment's People tab.

This issue has been reported primarily for non-cardholder contacts.

Any

2026-01-08

None at this time