Known Issues for Vega Products

Checkouts and holds show due date and pickup date one day late

Polaris libraries report that due dates and hold pickup dates in Account Portal display 1 day late. If the item is due on May 7 in Polaris, Discover displays May 8.

VEGAENG-5504

2026-05-06

Unresolved

Fine payment via PayPal failing

Several libraries report that fine payment via PayPal has started failing. The libraries have made no changes to their payment configuration either in Discover or PayPal. Libraries see an Inquiry in PayPal transaction logs with status "Original transaction ID not found."

This issue was caused by a change in PayPal's API that they made without giving advance notice. PayPal has rolled back their changes for Vega libraries' accounts, and Discover will be updated to support the changes to the PayPal API.

Libraries newly implementing fine payment via PayPal before the permanent resolution will need to request PayPal to roll back their changes for the library's account.

VEGAENG-4306

2026-02-17

Unresolved

PayPal has a workaround they can implement on Vega Discover libraries' PayPal accounts.

Account Portal: Unable to check out ready to borrow Overdrive holds

Account Portal offers no Get It button for Overdrive holds that are ready to borrow.

VEGAENG-4327

2026-02-13

Account Portal: Passcode policy message and errors not displayed

The Change Passcode function in Account Portal does not display guidance messages to patrons, including the “Passcode policy message” configured in Vega Staff Admin and any errors returned from the ILS.

VEGAENG-4293

2026-02-12

Account Portal: On smartphone, Manage Hold button is off screen to the right

VEGAENG-4211

2026-02-03

Promoted patrons see a "Staff" button for Vega Staff Admin

Promoted patrons (logging in with patron barcode) have no roles for Vega Staff Admin and should not be offered a link to Vega Staff Admin.

VEGAENG-4212

2026-02-04

Account Portal: Bookmarks: Cover images fuzzy or cropped

VEGAENG-4223

2026-02-04

Account Portal: Overview page showcases: "Unknown Author" for works without author

VEGAENG-4236

2026-02-03

Account Portal: No option to close popup warning for failed renewals

VEGAENG-4239

2026-02-04

Account Portal: "Change Passcode" text is too small

VEGAENG-4242

2026-02-04

Account Portal: "holds" not capitalized in Overview section

VEGAENG-4243

2026-02-03

Account Portal: Several dates display 1 day too early

Expiration date, hold placed, hold ends, and fine transaction dates display 1 day earlier than the actual date in the ILS.

VEGAENG-4171

2026-02-03

Account Portal: Checkout & Request Format Filter Repeats and Omits Format Options

In the new account portal, the Checkout & Request format filter offers the same 13 options for all libraries from the drop down menu. The menu lists DVD twice, and Audio CD is listed 3 times. Other formats in the library's Material Types in Vega Discover are missing.

VEGAENG-4138

2026-02-03

Account Portal: Edit Pickup location for held items

Patrons patrons are presented with the option to change the “Pickup location” of a held item. The change is not successful, but patrons do not see an error message that this action is not permitted.

VEGAENG-4143

2026-02-03

Account Portal: Renew and Manage Hold buttons don't meet accessibility requirements

VEGAENG-4144

2026-02-03

Account Portal: Address display issues and inability to save Account Information

When patrons view their Account tab, city/state/zip fields don’t display on the screen. When editing their account, city/state/zip show in line 2. This is due to difficulty in parsing Sierra's free-text address fields.

These parsing issues also prevent patrons from saving other changes in the Edit Account Information panel. Discover shows an error for empty address fields, e.g. "City is required."

When patrons are not allowed to edit their own address, address parsing issues should not prevent patrons from saving other changes to their account.

VEGAENG-4127

2026-02-03

Account Portal: Can't freeze OverDrive holds

VEGAENG-4084

2026-02-03

Account Portal: "Checkouts & Requests" count includes reading history

The "Checkouts & Requests" count on the left sidebar includes up to 50 reading history entries. For example, if a patron has 2 checkouts, 4 holds, and 123 reading history, the count displays 56.

VEGAENG-4104

2026-02-03

Account Portal: Bills/Fines page fine payment issues

Libraries are reporting a number of issues with this page:

• "Minimum online payment is $ 1.00" always displays regardless of configuration
• Payment Note does not display
• Libraries with Payment Type "Other": Blue "Pay Fine" button goes to the configured Payment URL, but the button becomes gray/inactive once any fines are checked.
• Libraries without fine payment configured: similar to Other, but the "Fine" button does nothing when clicked

VEGAENG-4096

2026-02-03

Can't remove empty format group from showcase list

If a library adds a format group of vendor records via Econtent Management to a showcase list, and later those vendor records are hidden as in VDIS-34207, staff are unable to remove that entry from the showcase list. No errors display, but the entry does not disappear from the showcase.

VEGAENG-329 (VDIS-34842)

2025-08-12

Browsers cannot translate Discover

When a user users browser translation tools to translate Discover into a language the library does not offer, the page is not translated.

VEGAENG-288 (VDIS-34424)

2025-06-13

Duplicate titles on author page, one of which links to an empty resource card

If a library both ingests vendor records via Econtent Management and also creates ILS records for those same resources, Discover suppresses display of the vendor record. However, if the vendor record doesn't roll up with the ILS record (which could be for expected reasons, like different title data), a separate format group will exist for the vendor record but will not display any format tabs or edition information.

The empty format group doesn't appear in search results, but it manifests in two ways:

• If the records have the same author, the author page displays links to both format groups
• While typing the title in the search box, title suggestions include the titles from both format groups (the ILS-record format group that displays, and the vendor record that is suppressed)

VEGAENG-246 (VDIS-34207)

2025-05-14

Social media sharing omits some accented characters

When a patron shares a record to social media, some accented characters are omitted from the record information in the social media post. Examples of affected characters include "å", "ä", "ö", and "ü". Other characters (for example "â" and "é") do appear in social media sharing.

VEGAENG-302 (VDIS-34106)

2025-04-30

Cannot add staff user with name containing diacritics

When creating users in User Management, the system will not accept first or last names containing characters with accents (e.g. "é" or "ü"). "Invalid First name" appears beneath the field.

VEGAENG-272 (VDIS-33635)

2025-02-11

Cannot delete collection or kiosk site that has payment configuration

When a kiosk or collection site has a payment connection configured at the site level, that site cannot be deleted. The error displayed in Staff Admin is "There was an error deleting your site."

To delete the site, first edit the payment connection and click the trash can to delete the payment connection. Then you will be able to delete the site as a whole.

VEGAENG-251 (VDIS-33263)

2024-11-19

Pay Fines button uses HTTP url, not HTTPS (Safari displays an error when patrons attempt to pay fines)

When a patron clicks "Pay Fines" in Discover, the URL that opens is (plain-text) HTTP, not (secure) HTTPS. In most browsers, the page automatically redirects to HTTPS, but Safari in particular may not redirect and may instead display an error as if Safari is unable to connect to the server.

Plain HTTP is increasingly deprecated, and we should be using HTTPS consistently.

VEGAENG-256 (VDIS-33165)

2024-10-31

Checked-out items with another status display only "Checked out"

If a checked-out item has a status code (for example "BILLED"), Discover displays only "Checked out" as the status, with the due date.

VEGAENG-255 (VDIS-34095)

2025-04-29

Duplicate checkout count in green banner

When a patron checks out an ebook, the green banner shows 2 patron has two checkouts when they only have 1. Refreshing the browser then shows the correct number of checkouts. This behavior has been reported with OverDrive, Hoopla, and BorrowBox.

Any

VEGAENG-290 (VDIS-31782)

2024-03-20

Showcases in collection sites include materials with non preferred locations

When a showcase based on a saved search is viewed within a collection site, the showcase displays materials that don't match the collection site's preferred locations.

(A similar issue existed previously with saved searches displaying materials outside the collection site. That issue has been resolved.)

Any

VEGAENG-245 (VDIS-33469)

2025-01-08

Forgot my passcode: "Cancel & Go Back" button does nothing

If a user clicks "I forgot my passcode" on the Log In dialog, a new tab opens with a Reset Passcode screen. If the user clicks "Cancel & Go Back on the Reset Passcode screen, nothing happens.

Polaris

VEGAENG-279 (VDIS-32937)

2024-09-24

"Resource ... is not available" for OverDrive checkouts or holds

If a patron has a checkout for OverDrive material with an ID that is not in Vega's database, Discover displays "Resource for checkout <UUID> is not available" in the patron's bookshelf. A similar message displays for holds with unrecognized IDs.

This issue has been reported by libraries who do not load all OverDrive records into their ILS (either manually or with econtent management), or whose ILS records for OverDrive materials lack the correct 037 data.

Any

VEGAENG-284 (VDIS-32240)

2024-05-20

Link to "See all librarian lists" leads to "Server Error"

If a resource is added to more than two showcases, the full resource card displays a link to "See all [number] librarian lists." Following this link results in a "Server Error" page.

Any

VEGAENG-300 (VDIS-31734)

2024-03-06

Custom Links unexpectedly reordered

Saving edits to Custom Links unexpectedly reverses the order in which the links are displayed.

Work around this issue in one of two ways:

• Arrange links in opposite order (e.g. if you want A B C, use C B A).
• Arrange links in intended order (A B C) and save twice.

Any

VEGAENG-262 (VDIS-31648)

2024-02-23

Confusing error message when blocked patron attempts hold

When a patron with a manual block (MBLOCK field set to any value other than '-') attempts to place a hold, Discover displays a "Backend service response error" message. This message looks like the issue is with the software, not with the patron's record.

Sierra

VEGAENG-299 (VDIS-31467)

2024-01-29

Clicking on "Next" stays at the bottom of the search results page

In Chrome or Edge, when a patron clicks on a page number or "Next" at the bottom of search results, the view remains at the bottom of the page. The patron must scroll up to see the top of the page.

In Firefox, the display lands at the top of the next search results page.

Any

VEGAENG-247 (VDIS-33960, VDIS-31109)

2023-12-04

Discover displays pickup location labels from Branches instead of Hold Pickup Locations

If a pickup location code's has different labels in the Hold Pickup Locations table and the Branches table (e.g. "Main Circulation Desk" in Hold Pickup Locations vs "Main Library" in Branches). In addition, pickup locations are sorted alphabetically by Branches description instead of in Hold Pickup Locations table order.

Sierra

VEGAENG-2142 (VDIS-31098)

2023-11-29

Differences in diacritic encoding prevent bibs from rolling up together

If two bib records have the same title except for a difference in diacritic encoding, they will not roll up in Vega. For example, if e-acute (é) is coded "\u00E9" (single-character Unicode) vs "e\u0301" ("e" followed by Unicode acute accent), these titles will not roll up together even though the displayed characters are visually indistinguishable.

This issue can also affect author fields or text that omits the diacritic. For example, "John le Carré" and "John le Carre" will not roll up.

Any

VEGAENG-267 (VDIS-32108)

2023-05-30

Bookmarks and saved searches disappear after changing patron barcode in Polaris

When a Polaris patron's barcode changes, their bookmarks and saved searches disappear from Discover.

Polaris

VEGAENG-313 (VDIS-29611)

2023-05-03

Email from Discover does not arrive

Several libraries report that when patrons attempt to email themselves the citation for a title in Discover, the email never arrives.

Any

VEGAENG-2156 (VDIS-29569)

2023-04-26

Overdrive titles display "0 copies" when all copies are checked out

When all copies of an Overdrive title are checked out, Discover displays "0 copies." This gives the impression that the library owns no copies.

Any

VEGAENG-2149 (VDIS-28925)

2023-02-22

Cannot reset LX Admin password

When staff click "I forgot my password" on the login page for LX Admin and enter their email address, they always see "Invalid username or password" even if their email address is associated with a current LX Admin login.

Polaris

VEGAENG-2691 (VE-3014)

2023-06-14

None at this time

None at this time

Unsubscribed contacts not removed from segment

After staff unsubscribe a contact from a segment, the contact displays "Unsubscribed" in the contact's Segments tab but is still listed in the segment's People tab.

This issue has been reported primarily for non-cardholder contacts.

Any

2026-01-08

None at this time