Known Issues for Polaris (6.2 - 7.6)

Normal Title does not always populate when creating a miscellaneous invoice

Description: When saving a miscellaneous invoice using using a specific workflow, the NormalTitle in SQL will sometimes not populate causing a NULL value to be added.

POL-7700

Polaris 6.2

Unresolved

Header charges in partially received purchase order did not roll

Header charges in a partially received purchase order disencumbered in the current fiscal year but did not roll into the new fiscal year.

POL-7810

Polaris 6.3

Fixed in Polaris 6.4

POL-8538

Polaris 6.4

Unresolved

Expended column in POLineItemSegments table is not updated when line is invoiced and paid

The POLineItemSegments table contains an "Expended" column that does not update when the segment is expended.

POL-10040

Polaris 6.6

Fixed in Polaris 7.6

Invoice Status Date not updating after crediting Invoice

When a Paid or PrePaid invoice is credited, the status date is updated to today's date. If you close the invoice and reopen it, the status date reverts back to the original date.

POL-11091

Polaris 6.7

Fixed in Polaris 7.2

Attempting to close PO with Cancelled lines results in pop-up stating not all lines have been paid

If all lines on a Purchase Order are in a status of Received or Cancelled and you attempt to Close the Purchase Order, you will receive a message that "One or more lines have been recieved but not yet paid. Are you sure you want to close this Purchase Order?"

POL-12849

Polaris 7.0

Unresolved

Unable to clear the “Enter a valid currency” message in Purchase Order Line Item when unsupported character is entered into the Price field

Staff report that if an unsupported character is entered into the Price field of a Purchase Order Line Item, the "Enter a valid currency" message is displayed.

POL-12961

Polaris 7.0

Unresolved

Sending EDI Purchase Order in Leap fails

When trying to Send a EDI Purchase Order through Leap, staff receive the "We're sorry. Something went wrong." error and the Purchase Order does not send.

POL-14510

Polaris 7.2

Unresolved

When all Open Invoice Line items are deleted from a PartPaid Invoice the status of the invoice is not changed

If staff pay a percentage of the lines on an invoice and then delete the remaining unpaid lines, the invoice remains in PartPaid status although all lines on the invoice are in Paid status.

POL-14431

Polaris 7.2

Unresolved

Partially Received status does not display in fund Linked Purchase Orders view in staff client

When viewing the list of Linked Purchase Orders from a Fund workform, the Status column displays as blank for any Purchase Orders in a status of Partially Received.

POL-15709

Polaris 7.3

Unresolved

EDI Invoices being generated with incorrect totals on individual invoice lines

Libraries have reported that certain invoices lines generated via EDI processing are being generated with incorrect totals in the main invoice line view of the invoice workform while the amounts display correctly within the individual line item workform. When this happens the grand total field in the invoice also displays an incorrect amount.

POL-16371

Polaris 7.3

Fixed in Polaris 7.5

Unable to update e-mail address using Polaris API PatronUpdate call if the e-mail address has a dash or hyphen (-)

When using the Polaris API's PatronUpdate call, if the e-mail address contains a dash or hyphen (-), then the update fails. 

POL-7696

Polaris 6.2

Fixed in Polaris 6.6

If a barcode has a plus sign (+) in it, the API does not allow for BasicData call

If a barcode has a plus sign (+) in it, the API does not allow for BasicData call and it errors out (404 error).

POL-7688

Polaris 6.2

Fixed in Polaris 6.7

Polaris API PatronRegistrationUpdate allows for incorrectly formatted phone numbers and no way to remove Carrier and TXT fields

Using the Polaris API it appears to be possible to change the phone number, and enable/disable the “Additional TXT notice” option. However, it does not seem possible to remove the phone carrier or the TXT checkbox from a patron registration. 

POL-7519

Polaris 6.2

Fixed in Polaris 6.4

Updating item to Missing via Leap Picklist not included in PAPI SynchGetUpdatedItems

When a staff member marks an item on their picklist in Leap as missing directly from the picklist using the Missing button (rather changing the status in the item record), that item isn't showing up in the Synch_GetUpdatedItems API results, so BiblioCommons doesn't know that something has changed with the item. 

POL-7403

Polaris 6.2

Fixed in Polaris 6.3

When using PAPI for Patron Registration, Patron Code ID is always logged as 1 within the PolarisTransactions database for the registration

When registering a patron through the Polaris API using the PatronRegistrationCreate call, the registration in Polaris is being created using the correct Patron Code. However, the PolarisTransactions database is logging the registration (TransactionTypeID 2001) with the patron having a PatronCodeID of 1 regardless of what is the real PatronCodeID.    

POL-7386

Polaris 6.2

Fixed in Polaris 6.3

Publisher information in the 264 tag not passed in the BibGet response

In the PAPI BibGet response, the element for Publisher (elementID=2) only pulls from the 260$b and $c, and does NOT pull from the newer RDA 264 tag. As a result, if titles only contain a 264 and no 260, there is no publisher information passed back.

POL-9993

Polaris 6.6

Fixed in Polaris 6.7

PAPI PatronRegistrationCreate method allows for birthdates in the future

The PatronRegistrationCreate PAPI call allows for dates in the future to be entered in the birthdate field.

POL-11067

Polaris 6.7

Fixed in Polaris 7.1

PatronRegistrationCreate method no longer allows for creation of patron record when Postal Code does not exist in Polaris

When registering a patron through the API and the postal code utilized does not exist in Polaris, the API will return an error code stating the postal code / city (and county, if applicable) combination is incorrect.

POL-10785

Polaris 6.7

Fixed in Polaris 7.0

Publisher information in 264 tag not returned as part of BibBooleanSearch and BibKeywordSearch responses

In the PAPI BibBooleanSearch and BibKeywordSearch responses, the Publisher information passed back only pulls from the 260, and does not pull from the RDA 264 tag.

POL-10594

Polaris 6.7

Fixed in Polaris 7.1

PAPI PatronSearchGet fails if a patron has a null barcode

If a patron with a null barcode is included in the results of the PatronSearchGet call, the call will not return any results.

POL-13511

Polaris 7.1

Fixed in  Polaris 7.3

Street field in PatronRegistrationCreate method cuts off at 32 characters

When registering a patron via PAPI, the street one field truncates once it reached 32 characters.

POL-14569

Polaris 7.3

Fixed in Polaris 7.4

NotificationUpdate API method not rolling email notices to print when they fail

It has been reported that when the NotificationUpdate API call is used for email notices and a notice fails it does not roll to print as expected.

POL-15444

Polaris 7.3

Fixed in Polaris 7.6

Slow bib keyword search responses via the API

LIbraries have reported that they have seen an intermittent decrease in the speed with which bib keyword search results are returned via the API.

POL-16093

Polaris 7.3

Fixed in Polaris 7.5

PAPI UpdatePatronNotes endpoint is adding a space to the blocking notes field

When staff utilize the UpdatePatronNotes endpoint in PAPI to add a non-blocking note, the blocking note field is also updated with a blank value or a space instead of NULL.  This causes Polaris to trigger a blocking note warning for the patron.

POL-16296

Polaris 7.3

Fixed in Polaris 7.5

Polaris queues notices to Vega for patrons without email address

There is a hidden SA setting called "Overdue notice: convert 1st overdue from email to print" that is referenced. When this SA setting is set to "No" then Polaris will attempt to send the notice as an email even if there is no email address within the patron account. 

NOTE: This involves a setting that is not accessible within System Administration. The circumstances for this to occurr are very specific.

POL-17957

Polaris 7.5

Unresolved

Polaris API keyword searching no longer defaults to relevancy sorting

When querying the Polaris API for a keyword search it currently is not setting a default sort by. In Previous versions of Polaris there was a default sort by of Relevance placed on the results. Starting in Polaris 7.4 it appears that the default sort by is no longer being applied.

POL-18369
POL-18432

Polaris 7.4

Fixed in Polaris 7.7

To Change Patron Password via API Patron Code Must be Enabled in Patron Access Options Contact Info

In order to change the patron password via API the relevant patron code must be enabled in Staff Client Administration > Patron Access Options > Contact Info section. 

POL-18643

Polaris 7.5

Unresolved

PAPI notification update not considering setting "Overdue notice: convert 1st overdue from email to print"

When an email notice fails while using PolEmailManager (regular Polaris notices) there is a hidden SA setting called "Overdue notice: convert 1st overdue from email to print" that is referenced. When this SA setting is set to "No" then Polaris skips the first overdue notice (if it fails) and continues onto the second overdue notice. With the PAPI when an email fails it is not considering the hidden SA setting "Overdue notice: convert 1st overdue from email to print".

NOTE: This involves a setting that is not accessible within System Administration. The circumstances for this to occurr are very specific.

POL-18731

Polaris 7.5

Fixed in Polaris 7.7

Single item record creation no Save Item warning upon closing record

When creating a single item for a bib, the unsaved item record workform is created from the New Item Record Options dialog. If that workform is closed without saving, no warning message appears to inform staff that the new item has not been saved. 

POL-7481

Polaris 6.2

Fixed in Polaris 6.4

Sorting by call number is different between Find Tool and Item Record Set

Sorting item records by Call Number behaves differently when comparing the Item Record Find Tool to an Item Record Set. The Item Record Find Tool is sorting the items by call number an a manner that is expected, and considered correct by the library, while the Item Record Set is sorting call numbers in a way that treats the call number like a true numerical amount.

POL-7435

Polaris 6.2

Unresolved

Titles removed from existing import record set if incoming record is rejected

If a bibliographic record is already in the existing record set used by an import profile, instead of deleting the contents of the existing record set and then adding the new incoming records to the existing record set, Polaris deletes the record and then does not add the matching incoming record to the record set so that the record set is missing any incoming records that were already in the existing record set used by the import profile. 

POL-7331

Polaris 6.2

Fixed in Polaris 6.4

Citation styles used in Saved Title List formats do not include RDA fields

Citation formats that can be used in title lists are using pre-RDA cataloging fields. 

POL-7003

Polaris 6.2

Unresolved

Bib Find Tool filtered by Collection includes titles without assigned collection

When searching in the bib find tool and using the collections tab to filter results, Polaris is including both any title that matches the selected collections or has items belonging to no collection.

POL-8269

Polaris 6.3

Fixed in Polaris 6.4

Bibliographic tags to retain/delete table not referenced when overlaying using Z39.50

When importing a record via Z39.50, if the imported record will replace an existing record and retain the control number, then tags in the policy table "Bibliographic tags to retain/delete" are not automatically deleted, even when the "Delete MARC tags when saving Z39.50 records to local database" Cataloging profile is enabled, and the tags are defined for deletion at the branch.

POL-8153

Polaris 6.3

Fixed in Polaris 7.3

Not able to use Tab or Enter to select OK and proceed Item Record Bulk Change

Staff are unable to use "Enter" or any other keyboard shortcut to invoke the "OK" button in the Item Bulk Change dialog, in any of the tabs. Formerly, hitting "Enter" would be the same as clicking the "OK" button. Now you can only click OK.

POL-8072

Polaris 6.3

Fixed in Polaris 6.4

Polaris Item Record Bulk Change tab sequence out of order

When setting up an item bulk change, on the Location tab the last four fields are in this order: Assigned collection, Shelf location, Home branch, Temporary location.
If you use the tab key to proceed through the fields, you are brought to them in this order: Assigned collection, Home branch, Shelf location, Temporary location.

POL-8031

Polaris 6.3

Fixed in Polaris 6.4

Error dialog appears behind Bibliographic Preview window

From the Bib Preview screen, if an error is encountered from an action initiated in the Bib Preview, the error dialog will appear behind the preview window such that is not clickable and the user cannot proceed with the current action in the client.

POL-8006

Polaris 6.3

Unresolved

Staff Client closes/crashes upon merging/overlaying bibs using Replace / Check for Duplicates window

The Staff Client crashes/closes upon saving a bibliographic record and selecting to overlay another record during the Check for Duplicates phase.

POL-7818

Polaris 6.3

Fixed in Polaris 6.4

POL-8650

Polaris 6.4

Unresolved

POL-8466

Polaris 6.4

Fixed in Polaris 6.7

Barcode field in Item record may be edited by staff without required permissions

Even though the staff member does not have the Cataloging Item Record

Modify Heading permission if they open an item record and create a note on the item

record and then hit save it then un grey's out the barcode and puts the curser in the

barcode field and the barcode can now be edited.

POL-8465

Polaris 6.4

Fixed in Polaris 6.6

Bibliographic Record locked but no entry in Object Locks table

Bibliographic records remain in a locked status after staff close out of the

record, though there is no lock visible in the Object Locks table for the bibliographic

record.

POL-8057

Polaris 6.4

Fixed in Polaris 6.5

The "Days past first available" settings in an item template are not being used when item records are created upon release of a PO

The "days past first available" settings in an item template are not carried over to the item being generated when item records are created upon release of a PO.

POL-9586

Polaris 6.5

Fixed in Polaris 6.7

Import deduplication on 001/003 to 035 not find a match when the 003 is OCoLC

Bibliographic deduplication of incoming 001/003 to matching 035 fails to find a match when the incoming 003 is "OCoLC".

POL-8785

Polaris 6.5

Unresolved

The home branch field is not copied from the item template when items created as part of acquisitions process

Staff have reported that the Home branch is not copied from item template in the bulk add / 970 process.

POL-9995

Polaris 6.6

Finxed in Polaris 7.6

Saving item record causes client to crash

Staff have reported that saving an item record in the Staff Client can cause the Staff Client to crash.

POL-9764

Polaris 6.6

Fixed in Polaris 6.6

Tab focus inconsistent in bib bulk change dialog

When staff utilize the bulk change dialog in the staff client, they found that using tab navigate focus to the different options is inconsistent, specifically in the Non-Marc section where it does not appear to be possible to focus on the "Record owner" option.

POL-11343

Polaris 6.7

Unresolved

Error when editing Bibliographic Deduplication table in System Administration

When attempting to add a new rule to an existing rule group in the Bibliographic Deduplication Database Table, a SQL error is thrown and all of the rules previously in the group are removed.

POL-11095

Polaris 6.7

Fixed in Polaris 7.1

Bulk changes to items tied to bibs with many items/holds slow to complete

Bulk editing items linked to bibliographic records linked to a large number of hold request or item records causes slowness in item editing via bulk or ad hoc bulk change.

POL-10937

Polaris 6.7

Fixed in Polaris 7.0

Unable to save updates to item records tied to bibs with large number of item records attached

When modifying an item record in Leap which is one of many items attached to a bib (1000+), and there are holds on the title (95+), the item record continues to load until it eventually times out.

POL-10782

Polaris 6.7

Fixed in Polaris 7.0

OverDrive eMagazines pulled into Polaris with an incorrect publication date

When integrated OverDrive eMagazines are improted into Polaris as part of the automatic import process, they are created with a different publication date than what is displayed in the OverDrive app.

POL-10726

Polaris 6.7

Unresolved

Slow item record creation when using the Create Item Records option within the bib record and using system assigned barcodes

When staff attempt to create new item records using the Create Item Records option in the Bibliographic Record and the option to utilize System Assigned barcodes is selected, Polaris is very slow to generate those items.

POL-10627

Polaris 6.7

Fixed in Polaris 7.0

Publisher information in the 264 tag not included when printing brief bibs

In the Client brief bibliographic record print response, the Publisher information passed back only pulls from the 260 and does not pull from the RDA 264 tag. As a result, if a title only includes a 264 tag, no publisher information is displayed.

POL-10623

Polaris 6.7

Unresolved

Item bulk change error in Leap when Error record set is enabled

Item record bulk change in LEAP fails in record set if an error record set is defined. Several blank red toasts appear, and if user selects "Continue" more red toasts with no text appear, and the bulk change does not get processed.

POL-10416

Polaris 6.7

Fixed in Polaris 7.0

Authority Update email not sending

While the Weekly Authority Update file is generated, the ZMARC Authority Updates SQL Job has been failing to send out the update email.

POL-12572

Polaris 6.7

Unresolved

Data in $h series heading will not link to the series authority with same $h

Data in the $h in the series heading does not link to the corresponding series authority record with the same $h subfield text.

POL-12791

Polaris 7.0

Fixed in Polaris 7.4

Merging bibs with unbreakable links can cause an object lock which prevents the bib being replaced from deleting

When merging bib records, if the deleted bib record has any unbreakable links, a warning message pops up saying not all bib records could be merged, then object locks the bib record and it remains in existence, even though it adds a new 035 line to the remaining bib.

POL-13120

Polaris 7.1

Unresolved

The "Days past first available" settings in an item template are not being used when item records are created upon release of a PO

When an item record is created via Acquisitions Invoice Processing the number of "days past first available" is not copying into the newly created item record.

POL-13734

Polaris 7.1

Fixed in Polaris 7.3

Catalog macros that include diacritics executes incorrectly

When using a cataloging macro that includes text with a diacritic character that was made using the ALT+ number pad, the diacritic will either display as it's ALT code or will delete the character that immediately follows the diacritic.

POL-13344

Polaris 7.1

Unresolved

Polaris API PatronRegistrationUpdate does not accept an EReceiptOptionID of 100

PatronRegistrationUpdate is not allowing an eReceipt option of both (100).

POL-13537

Polaris 7.1

Fixed in Polaris 7.2

Error when using Label Manager in Leap when the only custom label is owned by library level

The "Polaris.Lbl_AppendLabel" stored procedure produces an error when trying to print labels in LEAP for a branch with no custom labels, where the selected label is owned only by the library level and the branch does not own any custom labels.

POL-13602

Polaris 7.3

Unresolved

Authority import can create 035 tag using last subfield in the record

When an authority record is being imported, and the incoming record contains an 003, but no 001, the last tag within the record will be turned into an 035 tag.

POL-14196

Polaris 7.2

Fixed in Polaris 7.4

MARC validation code list missing marcgt

MARC validation errors are presented when the 380 $2 is set to marcgt. 

POL-14930

Polaris 7.0

Fixed in Polaris 7.6

LoC changed the coding in the 042 from LCAC to CYAC, when saving in Polaris this throws an error

Polaris will throw an error when saving a bib that includes an 042 with the CYAC code. 

POL-15200

Polaris 7.3

Unresolved

Delete MARC tags when saving Z39.50 records to local database Cataloging Profile not followed in Leap

The "Delete MARC tags when saving Z39.50 records to local database" cataloging profile does not appear to be utilized when staff import a Bibliographic record via Z39.50 in Leap . 

POL-15211

Polaris 7.3

Unresolved

E-Resource displaying as Serial TOM

If a bib record with a Type Of Material set as Electronic Resource has the LDR/07 changed to 'i', the Type Of Material incorrectly changes to Serial.

POL-16154

Polaris 7.2

Unresolved

Polaris not recognizing script validation codes from ISO 15924

Polaris does not currently recognize the script validation codes from ISO 15924 "Codes for the representation of names and scripts"

POL-16528

Polaris 7.4

Fixed in Polaris 7.6

z39.50 connector incorrectly setting MARC8 vs UTF8

Staff have reported that non-Latin characters are not correctly downloaded from Z39.50 and that in the client they include the html hex references to the Unicode characters.

POL-16674

Polaris 7.4

Unresolved

Sorting Record sets by title does not consider initial articles

Within a record set and sorting by title, it is expected that initial articles will be skipped. However they are not skipped as expected.

POL-18734

Unresolved

ExpressCheck backcolor application setting appears to not adjust anything

Before ExpressCheck was made responsive to the screen size, it would be fixed to the top left corner of the screen. With the new responsive ExpressCheck the UI is centered on the screen, the negative space that gets added by default is light gray #F5F5F5.

POL-7485

Polaris 6.2

Fixed in Polaris 6.4

ExpressCheck times out when using Envisionware eCommerce via RDP

POL-7651

Polaris 6.2

Fixed in Polaris 6.3

Print Summary is slow to render and print from ExpressCheck via Remote Desktop / App

POL-7647

Polaris 6.2

Fixed in Polaris 6.3

Floating by Collection with Load Balancing: item record history inconsistently updates

When Floating by Collection with Load Balancing, the item record history inconsistently updates upon placing an item In-Transit. There is an entry in the Item Record History when an item is initially placed into an In-Transit status. However, once the item is already in an In-Transit status, another In-Transit entry (essentially going from In-Transit to In-Transit) is added to Item Record History obly if the item meets certain criteria.

POL-7563

Polaris 6.2

Fixed in Polaris 6.4

Accessing CLASS POS crashes Polaris staff client after Microsoft security updates applied

Following installation of Microsoft security updates, Polaris crashes when attempting to log into/launch CLASS POS from the staff client. 

POL-7498

Polaris 6.2

Fixed in Polaris 6.3

Placing ILL request via PAC can create hold request for a locally blocked title

If a library owns a title, but all items associated with the title are in a circulation status that is blocked for holds it is possible to create an ILL Request from an external database for the same title and have Polaris automatically convert the ILL to a Local Hold for the title that would otherwise not be holdable.  

POL-7401

Polaris 6.2

Unresolved

Loan Length subtype showing unrealistic numbers for in-house check-ins

For In-House and Update Inventory Date check ins, loan length is being calculated in minutes, resulting in a large number being entered within the transaction.  

POL-7280

Polaris 6.2

Fixed in Polaris 6.3

Hold requests allowed in PAC when no item available to fill at pickup location if multiple items linked to bib

Hold requests are allowed in from the PAC even when no item is available to fill the request at the pickup location if there are multiple items linked to bib and all responding branches have "Limit to: Pickup at" selected for themselves.

POL-8421

Polaris 6.3

Unresolved

Item record pickup location is blank if staff do not have ItemRecords - Modify Cataloging View permission

In the staff client, if staff do not have the permission "ItemRecords - Modify Cataloging View" the pickup location beneath the selected "Limit to pickup at:" option appears blank when the item record cataloging view initially displays. However, if they refresh the item cataloging view (F5 or the refresh icon on the toolbar), the pickup library will populate.

POL-8327

Polaris 6.3

Fixed in Polaris 6.6

Claimed items become stuck in half-deleted status

Claimed items become stuck in half-deleted status if the item is deleted while linked to an Out hold request.

POL-8292

Polaris 6.3

Unresolved

Request Time to Fill displays average of averages instead of pop average when multiple branches selected

When running the "Request Time to fill" report with multiple branches selected, the cell at the intersection of the "Total" row and the "Avg Days to fill" column appears to provide an average of the amounts listed within the "Avg Days to Fill" column rather than calculating a population average for all the holds requests included within the report.

POL-8270

Polaris 6.3

Fixed in Polaris 6.6

Hold requests retaining former BrowseTitle when placed on pre-publication bibs

In version 6.3, if a pre-publication title is ordered with a preliminary title and a brief order bibliographic record is created, then a hold is placed on the on-order bibliographic record, when the brief order record is replaced by a full cataloging record, with different final title, the hold request remains the previous title.

POL-8149

Polaris 6.3

Fixed in Polaris 7.4

New items are not checked against Patron Material Type Loan Limits for already existing hold requests

When a new item is created, if a hold request already exists for the title, Polaris does not check Patron Material Type Loan Limits. The additional item record appears to be eligible to fulfill the request regardless of the Patron Material Type Loan Limits.

POL-7757

Polaris 6.3

Fixed in  Polaris 6.6

Patrons are unable to place hold requests through PAC or PAPI for titles with

delayed holds

When an item is set to utilize the Delay Hold Requests X Days Past First

Available Date functionality, patrons are unable to place requests on that item using

either the PAC or the Polaris API.

POL-9330

Polaris 6.4

Fixed in Polaris 6.6

Items set to only fill holds for "Patrons from this library and branches" will fill requests for other library's branches

Items limited to fill holds for "patrons from this library and branches" are going in-transit at check-in for holds at other libraries branches.

POL-9063

Polaris 6.4

Fixed in Polaris 6.6

Automatic Offline Upload process fails when a workstation is inaccessible

The Automatic Offline Upload process fails when one or more of the workstations listed in the Workstations.txt file are not connected to the network.

POL-8419

Polaris 6.4

Fixed in Polaris 6.6

Patron search suggestions not functioning in find tool

Patron auto-suggest not working when used in the FULL search find tool (name last/first) in Leap or the client.

POL-9994

Polaris 6.6

Fixed in Polaris 6.7

Staff are able to cancel Inn-Reach requests from the client find tool

If an INN-Reach hold does not have any local items that can fill it, staff cannot cancel it from the hold request workform, but they can from the find tool in the client by right clicking on the request and choosing cancel.

POL-9786

Polaris 6.6

Unresolved

Staff are able to duplicate payments in Leap if the Pay button is selected more than once

Multiple payments can be applied in Leap if the Pay button is clicked multiple times while the first payment is still processing.

POL-9682

Polaris 6.6

Fixed in Polaris 7.2

ExpressCheck does not block patrons with the 2048 - Verify Patron Data - Registration Renewal Block

Express Check is not blocking for the system block 2048 - Verify Patron Data - Registration Renewal Block even with the Verify Borrower Blocks selected in the ExpressCheck options.

POL-9395

Polaris 6.6

Unresolved

Staff client crashes when a Lost item that had been previously paid using Payflow Pro is checked in

The Polaris Staff Client can crash when a lost item is returned that requires refunding a patron credit card using PayPal PayFlowPro.

POL-9355

Polaris 6.6

Fixed in Polaris 6.7

Selecting to not check out an item to an Outreach patron places item In-Transit to the branch it is already at

When staff attempt to check an item out to an Outreach patron who already had the item, they receive the pop-up stating this patron already had the title and whether they would like to continue with the process. If they select No, Polaris then prompts them to put the item (owned by Branch A) in-transit (to Branch A) -- to the same transacting branch (Branch A).

POL-10783

Polaris 6.7

Unresolved

Checking in items tied to titles with more than 1,000 requests is extremely slow, causes the Switch To/Retry pop up to appear, or crashes

When an title has many hold requests (1000+) when an item linked to the title is checked in the system will become extremely slow and often results in a switch to/retry pop up window.

POL-10808

Polaris 6.7

Fixed in Polaris 7.0

Assigned branch is listed as the "in-transit to" location even when it is not where the item is listed as transferring to in the item record history

When floating by collection with load balancing enabled, an item may be identified to go in-transit to a different branch based on load balancing, but will be listed as being In-Transit to the Assigned Branch in the item record history.

POL-10329

Polaris 6.7

Unresolved

Loaning branch not updated when Special Item Check-in is utilized to mark item as Claim Missing Parts

The loaning branch in the last use section of an Item Record does not change to the last check out branch if the item goes from OUT to Claim Missing Parts and then IN.

POL-10168

Polaris 6.7

Unresolved

SIP based renewal does not record correct connecting branch

Renewing items via SIP correctly utilizes the connecting branch SIP settings for recording the workstation and Polaris user. However, the organization ID recorded in the transaction is the ID of the last organization where the item was either checked out or renewed, not the ID of the connecting branch.

POL-12445

Polaris 7.0

Fixed in Polaris 7.1

Borrow By Mail note is not added if request is first saved as non-Borrow By Mail

Staff have found that the "Request is for Borrow By Mail" display note is not added to hold requests if they were initially created as a regular hold request and the Borrow By Mail option is later selected.

POL-12202

Polaris 7.0

Fixed in Polaris 7.3

Collection Agency Min Balance does not accept amounts greater than three figures

The Min Balance setting under the Collection Agency Setting parameter in Patron Services, Criteria tab cannot accept dollar amounts over three figures.

POL-13396

Polaris 7.1

Fixed in Polaris 7.2

EnvisionWare payments do not work in both Leap and ExpressCheck using the same URI

The Payment Service URI used to make payments within Leap and the ExpressCheck requires different formatting. As a result while payments may be successful in one interface, payments in the other interface will fail.

POL-13227

Polaris 7.1

Fixed in  Polaris 7.2

Total ILL Limit follows Patron Registered branch rather than Transacting Branch as configured in Consortium Circulation

Total ILL limit for patron blocks does not follow consortium circulation parameter settings for patron blocks. It is using "Use Patron Branch" even if "Use Transacting branch" is selected.

POL-13871

Polaris 7.2

Unresolved

Errors displayed when attempting to register patrons in offline client

An error is returned when attempting to register patrons offline.

POL-13888

Polaris 7.2

Fixed in Polaris 7.2

Normal check-in of an in-transit item records an unusually high loan length

The Loan Length field in the check in transaction is recorded as a very high number within the Polaris Transactions Database when an In-Transit item is checked-in at a location other than where it is in-transit to.

POL-14146

Polaris 7.3

Unresolved

Renewal: Block if there are holds Discrepancy

When the setting Renewal: Block if there are holds is set to No, the system will sometimes block and sometimes allow item level requests to be renewed based on the holds in the queue. If the only request in the queue is an item level request the item is blocked from renewal. If there is an item level request in the queue as well as another request in the queue, even if not an item level request, the item is not blocked from renewal in the PAC.

POL-15148

Polaris 7.3

Unresolved

Error when attempting to cancel requests in Held status

Staff have found that cancelling a Held request results in an error if the Hold Options Parameter Permit Cancellation on Held option is selected and the Permit Cancellation on Shipped is not selected.

POL-15711

Polaris 7.4

Fixed in Polaris 7.5

Express Check over RemoteApp - Printers not mapping

Intermittently, printers do not map through to ExpressCheck units over RemoteApp.

POL-16243

Polaris 7.3

Unresolved

ExpressCheck over RemoteApp - Printer Settings not Saving

Intermittently, printers map through to ExpressCheck units over RemoteApp, but RemoteApp does not apply the saved changes and library staff have to manually select their printer.

POL-16245

Polaris 7.3

Unresolved

ExpressCheck over RemoteApp - Printers dropping after mapping

Intermittently, printers map through to ExpressCheck units over RemoteApp, then lose printers during the day.

POL-16246

Polaris 7.3

Unresolved

ExpressCheck over RemoteApp - Touch Screen Freezing

Intermittently, touch screen functionality will stop functioning with Polaris ExpressCheck when connecting in via RemoteApp.

POL-16247

Polaris 7.3

Unresolved

ExpressCheck over RemoteApp - RFID Freezing

Intermittently, RFID (via Security Manager) will freeze during ExpressCheck usage. 

POL-16251

Polaris 7.3

Unresolved

Returned item recorded twice

There is a small chance, where if an item is checked in twice within miliseconds of each transaction, then the check-in may be recorded twice. This is an unlikely situation, but it has been fixed in Polaris 7.7.

POL-18824

Polaris 7.6

Fixed in Polaris 7.7

Adding a Fusion record to a title list from PAC Full Display results in error

Description: When in the PAC and viewing the Full Display of a Fusion record, an error is encountered upon clicking the "Add to list" button. During this error the PAC seems to try and open another instance of the PAC where the "Add to list" button was.

POL-7439

Polaris 6.2

Unresolved

INN-Reach ILL items becoming "stuck" with an In circulation status

When an INN-Reach ILL item is checked-in at a branch location other than the one it was originally assigned, Polaris skips through some circulation statuses to place it In-Transit to the assigned location. Once the item is returned to the assigned location and checked-in, the item is thrown off it's ILL circulation track and becomes "stuck" with the In circulation status. 

POL-7390

Polaris 6.2

Fixed in Polaris 6.4

Integrated INN-Reach overdue charges are generating with "Charge created via NCIP"

If staff return an INN-Reach item to the loaning library without checking it in through Polaris, the item will go overdue and add a charge with a note stating "Charge created via NCIP" once the item is received at the loaning location.

POL-7384

Polaris 6.3

Fixed in Polaris 6.4

Automatic Offline Upload process fails when a workstation is inaccessible

If a title contains a backslash then INN-Reach messages that include it will fail.

POL-8508

Polaris 6.4

Fixed in Polaris 6.6

NCIP ILL requests generated with the default requesting branch instead of branch being passed

When a library is set to use decentralized processing and an ILL request is created, Polaris creates it using the default requesting branch rather than the branch passed by the third party.

POL-10993

Polaris 6.7

Fixed in Polaris 7.0

Local holds remain pending if item is checked-out at INN-Reach library

If an item is checked-out to an INN-Reach patron without a shipped message, a local hold pending for the same item would remain incorrectly in pending status.

POL-13354

Polaris 7.1

Fixed in Polaris 7.2

INN-Reach Lending Institutional Overdues report errors if INN-Reach PatronID is too long or contains characters

Staff have reported that the INN-Reach Lending Institutional Overdues report will error out if the InnReach patron ID is not able to be converted to a valid INT value.

POL-13196

Polaris 7.1

Fixed in Polaris 7.2

ILL to OCLC and 10 vs 13 digit ISBNs

Library is reporting that using OCLC Direct to Review, Polaris passes a valid 10-digit ISBN to OCLC.

POL-183668

Polaris 7.5

Unresolved

INN-Reach: Polaris marks itemhold bad but processes request anyways

The API handling INN-Reach requests may record a hold request as being "bad" or incomplete, however, the hold request will still make its way into Polaris.

POL-18928

Polaris 7.5

Unresolved

Changing item price to $0 in Leap will NULL the price instead

An item's price can be set to as $0.00 when adjusted in the staff client. The item's price will display as $0.00 in Leap and in the client. However, if we try to adjust an item's price to $0 in Leap, the price field defaults to being null (or blank).

POL-7714

Polaris 6.2

Fixed in Polaris 6.4

Permission error when trying to view linked record sets from patron if unable to access every linked record set

If a staff member is working with patron record sets in Leap and they do not have permissions to view all of the linked record sets, an error will appear upon attempting to view the linked record sets, even if they are record sets that the staff member does have permissions to view. The error that appears is: "You are not permitted to perform the following: Patron record sets: Access (owned by XXXX)."

POL-7635

Polaris 6.2

Fixed in Polaris 6.3

Patron Reading History not cleared if the option is unchecked in Leap

Reading History is not cleared from a patron record if the Maintain Reading History is unchecked in Leap. The Maintain Reading History checkbox is unchecked in the client but the Reading History remains. If the checkbox is unchecked in the client though the patron's reading history is removed from both the client and Leap.   

POL-7610

Polaris 6.2

Fixed in Polaris 6.3

Error when resetting due date in Leap if server is set to DD/MM/YY format

When a production server is setup to use Canadian English with the DD/MM/YY date format, an issue is encountered when resetting a due date in Leap using the date picker. A red toast / error message appears stating that an open date needs to be selected when choosing a new due date. However, the date being selected is already an open date.   

POL-7483

Polaris 6.2

Fixed in Polaris 6.3

Unable to save patrons with 0000 in zip code +4 in Leap

In the client, you can save a patron address with 0000 in the ZIP+4 field. In Leap, you cannot do the same.  

POL-7480

Polaris 6.2

Fixed in Polaris 6.3

Leap bibliographic filter for publication date will not work with equal to or less/more than

When searching for bibliographic records in the Leap find tool, all of the combination logic options are broken if you apply a publication date filter other than equals (=).  

POL-7448

Polaris 6.2

Fixed in Polaris 6.3

Bulk changing to remove a free text block/note via Leap inserts a space instead

Leap is not counting inactive holds toward the total holds count when the Total Holds Threshold Held/Shipped parameter is unchecked and the Total Holds Threshold Inactive parameter is checked.

POL-7437

Polaris 6.2

Fixed in Polaris 6.3

Bulk changing to remove a free text block/note via Leap inserts a space instead

When conducting a bulk change of free text fields, the process is to remove any entry by using the Replace option without including any data. If this type of bulk change is attempted in Leap, there is blank space inserted instead of a NULL value. This results ub Polaris thinking that there is a block (or note) when actually nothing is visible.  

POL-7430

Polaris 6.2

Fixed in Polaris 6.3

Fills Holds column displays Yes even if the item is marked as Not Holdable

The Fills Holds column is documented to indicate whether an actual item can fulfill a hold request that is linked to the item or bibliographic record. However, when the Fills Holds column displays "YES" is actually is simply indicating that there is a hold request linked to the bibliographic record or to the item record, regardless of whether that specific item could fulfill the hold based on holdable criteria.  

POL-7388

Polaris 6.2

Fixed in Polaris 6.3

Suppress warnings for breakable links when deleting multiple item records permission allows staff to suppress unbreakable link warnings in Leap

Staff have found that even if the "Suppress warnings for breakable links when deleting multiple item records - Allow" permission is enabled for their user, they are still unable to suppress breakable links in Leap.  

POL-7346

Polaris 6.2

Fixed in Polaris 6.3

Leap Power Search results in error when query includes a list of values

Using the Power Search function within the Leap Find Tool errors when running a search that includes multiple items/IDs in a coma delimited list within curly brackets or parenthesis. The same Power Search does work within a Staff Client Find Tool.   

POL-7336

Polaris 6.2

Fixed in Polaris 6.3

Leap ILL Slips printing for the wrong patron/title

Libraries have reported that when their hold slip options were configured in a specific way, Leap will print the ILL slip using information from an existing hold request in the database if the hold requests ID matches the ID of the ILL request.

POL-7186

Polaris 6.2

Fixed in Polaris 6.3

Leap item bulk change w/template does not clear call number fields

When performing an item bulk change in Leap using a template, the call number fields do not automatically register as changes if the fields are selected but blank (if the library is trying to null out the fields). Once the fields are de-selected and then re-selected in the bulk change form, the entries are recognized.

POL-8418

Polaris 6.3

Fixed in Polaris 6.5

Selecting the All option for Statistical Class for an item record search in Leap includes items without a Statistical Class

Search results are not as expected when staff set the Patron Statistical Class filter to All. Rather than returning a result set of only patrons with a statistical class selected, it also returns those without a statistical class.

POL-8213

Polaris 6.3

Fixed in Polaris 6.4

Items renewed in Leap after being checked in set the item back out to the patron

Recently returned items that are checked in can still be renewed from the patron's Items Out view in Leap. This causes the returned item to be checked out to the same patron again.

POL-8173

Polaris 6.3

Fixed in  Polaris 6.4

Shared windows user accounts cause Leap to at times utilize the previously logged in user account

Some libraries have found that there is an inconsistent problem with users logging out and logging in on the same workstation in LEAP when they are using shared Windows users. Often, when new staff log into LEAP (shift change or first thing in the morning), the previous user's ID persists through the login, even though the new user has input their own credentials.

POL-8141

Polaris 6.3

Fixed in  Polaris 6.4

Adding Items to Leap Item Record Set doesn't display "Last Activity Date"

When adding an item to a record set in Leap, the Last Activity Date column will be blank until the record set is saved. All other columns are populated immediately.

POL-8042

Polaris 6.3

Fixed in  Polaris 6.4

Unchecking "Holdable" using item bulk change template errors in Leap

If staff set up an item bulk change template in the client that unchecks the Holdable box, then attempt to use it in Leap, they will receive the error message "HoldableByPickup cannot be changed without enabling Holdable."

POL-7971

Polaris 6.3

Fixed in  Polaris 6.4

Staff notes on new requests do not stick for outreach patrons in Leap

Editing or adding a hold note for a patron who has a staff note already on file (such as an outreach services patron) does not save in Leap (it does in the staffclient).

POL-7919

Polaris 6.3

Fixed in Polaris 6.4

No warning message in Leap when changing pickup location for hold where request will not go filled

When all linked items on a bib are limited to a specific "Pickup At:" branch in the item record workform, and a hold request for that bib has its pickup location changed to a different branch by staff, LEAP does not display a warning message (as the client does). The hold request is immediately saved and its status simply changes to "Active" if it was previously "Pending".

POL-7861

Polaris 6.3

Fixed in Polaris 6.4

Duplicate ILL items can be generated when receiving item in Leap

LEAP allows staff to click "Continue" multiple times in Item Brief Entry dialog, creating multiple bib/item records with ILL flag, and identical barcode, but only first item and bib created are linked to the ILL Request.

POL-7734

Polaris 6.3

Fixed in Polaris 6.4

Checking-in using Missing Part references previous borrower instead of current borrower

When using Leap Missing Parts Check-In, the previous borrower (not the patron who returned the item) is listed in the "Patron Name" column.

POL-8783

Polaris 6.4

Fixed in  Polaris 6.6

If patron has a preferred notification option that is suppressed in Leap, email shows in it's place

If a notification option is suppressed in Leap and a patron has it selected in their record in the staff client, when the record is viewed in Leap it will show that the patron has email notification.

POL-8657

Polaris 6.4

Fixed in Polaris 6.6

Leap allows offline check-outs without Leap Offline being installed

Staff are able to conduct check-out transactions using Leap Offline even when Leap Offline is not installed. These transactions are then allowed to be uploaded to the server.

POL-8534

Polaris 6.4

Fixed in Polaris 6.5

Leap item bulk change w/template does not clear call number fields

When performing an item bulk change in Leap using a template, the call number fields don't automatically register as changes if the fields are selected but blank (if the library is trying to null out the fields).

POL-8418

Polaris 6.4

Fixed in Polaris 6.5

When external Leap is configured with IP restrictions, images attempt to pull from LeapWebApp directory instead of LeapWebAppExternal

While using LEAP Offline in Chrome, receipt text is printing at half the size as normal.

POL-9382

Polaris 6.5

 Unresolved

When external Leap is configured with IP restrictions, images attempt to pull from LeapWebApp directory instead of LeapWebAppExternal

When external Leap is configured with IP Restrictions, the default Leap icon would not load due to the fact that the path was looking at the Default LeapWebApp/Images rather than LeapWebAppExternal/Images directory.

POL-9166

Polaris 6.5

Fixed in Polaris 6.6

Searching by patron's legal name in Leap yields no results

Searching by Patron's Legal name in LEAP does not return results.

POL-9095

Polaris 6.5

Fixed in Polaris 6.6

Filters displayed in subsequent Leap Find Tools appear to be dependent on the initial Find Tool utilized

When a search filter is added to the the find tool in Leap for a given record type, the search filter doesn't get cleared and the available options don't get reloaded after switching to a different record type.

POL-9822

Polaris 7.0

Fixed in Polaris 7.4

"Uncaught TypeError: Cannot read property 'Data' of null." error when deleting multiple items from a record set in Leap

When deleting multiple items from a record set, Leap responds with "Uncaught TypeError: Cannot read property 'Data' of null.

POL-10164

Polaris 6.6

Fixed in Polaris 6.7

Unable to cancel requests from the hold request form in Leap

When staff attempt to cancel requests from the Hold Request page in Leap they receive a red toast that states "Unable to cancel hold request" and the request is not cancelled.

POL-9878

Polaris 6.6

Fixed in Polaris 6.7

Circulation status not updated when item record is refreshed in Leap

Staff have found that the circ status of an item record is not updated when the check-in option is selected within the item record workform after something within the item has been modified.

POL-9787

Polaris 6.6

Fixed in Polaris 7.2

Staff without the "Override request limits: Allow" permission are able to bypass material type limit block in Leap

Even if a staff member account does not include the "Override request limits: Allow" permission, they are still able to click continue to bypass a material type limit block without an override.

POL-11342

Polaris 6.7

Fixed in Polaris 7.4

Leap freezes when accessing patron records with very large reading history

Staff have reported that when they attempt to open patron record which has a large Reading History, LEAP will at times freeze and they end up having to exit out of Leap completely in order to resolve.

POL-11338

Polaris 6.7

Fixed in Polaris 7.3

Even when enabled dispenser unit locations are not included on receipt during Leap transactions

Staff have reported that even though the Include dispenser unit locations on printed receipt Self Check Unit Parameter may be enabled, the locations are not included on receipts during Leap transactions.

POL-11334

Polaris 6.7

Fixed in Polaris 7.1

Outreach "This item was previously checked out" message displays when renewing items for Outreach patrons in Leap

Staff report that when renewing items in Leap for an Outreach patron, the "this item was previously checked out" message will appear. This does not occur in the Staff Client.

POL-11291

Polaris 6.7

FIxed in Polaris 7.2

Date filter in Find tool changes year when Month field is updated

When using the Patron Registration date filter date picker in the Patron Find Tool in Leap, selecting a different month will flip the year from the current year to 1900.

POL-11106

Polaris 6.7

Fixed in Polaris 7.0

Notes entered in the Reader Services view via Leap do not save

When a note is added to the Note field on the Readers Services / Outreach Services view of a patron record, the note does not save.

POL-11096

Polaris 6.7

Fixed in Polaris 7.0

Send to record set option in Leap find tool does not create record set if name includes slash

In Leap, the "Send to record set" option in find tool does not work if there are slashes in the record set name.

POL-11093

Polaris 6.7

Fixed in Polaris 7.2

Modification of Inactive ILL requests in Leap displays success message but does not save change

When modifying inactive ILL requests In LEAP, the system displays a success alert message, but modifications are not actually saved to the database.

POL-11088

Polaris 6.7

Fixed in  Polaris 7.0

Print button does not appear in Leap running in Safari

The Print button in Leap does not appear in the upper right when using Safari as it does when using Chrome or other browsers.

POL-10878

Polaris 6.7

Fixed in Polaris 7.2

Unable to receive ILL Requests in Leap when certain Material Types are selected in the Brief Item Entry

There have been reports from staff that when they attempt to receive INNReach ILL requests in Leap, they receive two red toasts: Ill request 'Receive' failed MARCTypeOfMaterial does not exist

POL-10876

Polaris 6.7

Fixed in Polaris 7.2

Save button displays in Leap for bibs pulled in over Remote Database connection even for those users without permission to create a bib record

The Save button is active and LEAP does not display a permission block when un-permissioned staff try to save a bibliographic record from a remote database.

POL-10809

Polaris 6.7

Fixed in Polaris 7.0

Unable to add charges when declaring item lost in Leap when default payment method is set to Credit Card

In Leap, when an item is declared lost and the default payment method is Credit Card (integrated, not manual), the system will attempt to use the minimum balance for credit card payments when the option to Declare Lost is selected, even if no payment is being taken at this time.

POL-10784

Polaris 6.7

Fixed in Polaris 7.4

Pressing enter twice in Leap search results in 500 error

When conducting a search in Leap, if the user clicks the enter button twice, once to submit the search, and again immediately after while the search results are still loading, an error page will appear stating that the user was logged out.

POL-10625

Polaris 6.7

Fixed in Polaris 7.0

Certain fields in the patron registration field are cleared when the Registered At branch is updated in Leap before saving

When creating a new patron in LEAP some of the patron data fields get cleared if you change the patron's registered branch before saving the record.

POL-10596

Polaris 6.7

Fixed in Polaris 7.4

Format dropdown disappears after unlocking a request in Leap

When placing a hold in Leap, if the hold request is unlocked, the Format dropdown list is missing.

POL-10549

Polaris 6.7

Fixed in Polaris 7.0

Focus on Material Type Limit prompt at check out is set to Cancel instead of OK

When using Leap, the popup warning message received when checking out an item to a patron that has reached their checkout limit focuses on the Cancel option rather than the OK option.

POL-10547

Polaris 6.7

Fixed in Polaris 7.1

Update Service Date prompt for Outreach Services patrons displays for every item checked out in Leap

The Exceed Material Type Item Limit and Outreach Services Patron (Update next service date) prompts display for every item checked out to a single patron in a single session in Leap.

POL-10546

Polaris 6.7

Fixed in Polaris 7.1

Leap notices not respecting the Available Organizations When Running Reports setting

When the Report Server Setup's "Available organizations when running reports" is restricted to branch or library only for an organization but the setting is not configured at the staff member level, Leap's print notices do not follow the setting and all organizations display.

POL-10538

Polaris 6.7

Fixed in Polaris 7.2

Hold Expiration Date in Leap does not update when Activation Date is manually set without Date Picker

A hold's Expiration Date will automatically be updated when the Activation Date is set using the Date Picker. However, if the Activation Date is set manually not using the Date Picker, the Expiration Date is not updated.

POL-10511

Polaris 6.7

Fixed in Polaris 7.2

Street Address field limited to 32 characters before save and refresh of record

The street address field in Leap iss truncating at 32 characters when the street can support 64 characters.

POL-10474

Polaris 6.7

Fixed in Polaris 7.0

Special Loan settings in Offline Leap do not apply to all check-outs in session

Special loan periods are not being applied to all patrons when configured in settings using Leap Offline.

POL-10462

Polaris 6.7

Fixed in Polaris 7.0

Leap does not trim leading spaces from barcodes at check-out

Staff have reported that LEAP does not ignore leading spaces in item barcodes at check-in and check-out. As a result, it is possible mistakenly create a number of On The Fly (OTF) records at check out for items that already exist.

POL-10292

Polaris 6.7

Fixed in Polaris 7.1

Paying registration fees by credit card in Leap result in a blank red toast

When staff attempt to pay a registration fee in LEAP using the credit card option, a blank red toast appears with no error message.

POL-12792

Polaris 7.0

Fixed in Polaris 7.5

Preferred Borrowers checkbox not pulling from item template when creating new items in Leap

When staff create a new item in Leap from a bibliographic record using the Actions > create item option, the checkbox for Preferred Borrowers is not carrying over from the selected item template into the newly created item.

POL-12756

Polaris 7.0

Fixed in Polaris 7.2

Power search in Leap does not return the same result as the Power Search in the staff client

Power searches that use the Not limiter returns different results in an item record find tool power search in the client than they do when an item record find tool power search is performed in Leap.

POL-12723

Polaris 7.0

Unresolved

Unselect All option in database menu of Find Tool unselects local database in versions 6.7 and above

When staff select the "unselect all" option in the database tab of the bibliographic find tool, all previously selected databases are unchecked, including the local Polaris database.

POL-12722

Polaris 7.0

Fixed in Polaris 7.2

Patrons from this library and branches limiter on item record not unchecked via bulk change in Leap

Staff have found that if they bulk change an item in Leap to unselect the Holdable option, the "Limit to: Patrons from this library and branches" option remains selected, though grayed out. This does not impact functionality since the Holdable checkbox is unchecked.

POL-12687

Polaris 7.0

Fixed in Polaris 7.4

Patrons from this library and branches limiter on item record not unchecked via bulk change in Leap

Staff have found that if they bulk change an item in Leap to unselect the Holdable option, the "Limit to: Patrons from this library and branches" option remains selected, though grayed out. This does not impact functionality since the Holdable checkbox is unchecked.

POL-12666

Polaris 7.0

Fixed in Polaris 7.2

Images displayed for items in Leap not using the same ISBN as the bib

In Leap, the first 020 $a displays the bib cover image, however, the cover image associated with the item is pulled using the first 020 regardless of the associated subfield, in some cases $z.

POL-12467

Polaris 7.0

Fixed in Polaris 7.3

Uncaught TypeError displayed when attempting to transfer a hold request to a specific item on a Serial bib

In Leap, when you attempt to transfer a hold from one bib to another if the bib that has Type of Material of serial and you select the option to request a specific item, you receive a red toast with an Unexpected Error message stating "Uncaught TypeError: Cannot read properties of https://iii.rightanswers.com/solutionmanager (reading 'toString')".

POL-12290

Polaris 7.0

Fixed in Polaris 7.4

Staff are prompted to leave site if they hit the Enter key in any free text Patron Record Custom Content Fields

Staff have found that if they hit the "Enter " Key with the cursor in any of the free text Patron Custom Data Fields in the patron registration workform, Leap responds with a "Leave site?" prompt.

POL-12275

Polaris 7.0

Fixed in Polaris 7.1

Carriage returns are not removed when editing MARC records in Leap unlike in the staff client

When modifying or adding tags/subfields directly in MARC records in the staff client, extraneous carriage returns are eliminated upon save. This is not the case when saving a bib in Leap.

POL-12128

Polaris 7.0

Fixed in Polaris 7.2

HoldTillDate for ILL requests updated with timestamp of 00:00:00.000 when the date is updated in Leap

When the HoldTillDate of an ILL request is updated via Leap, the timestamp is set to 00:00:00.000 rather than 23:59:59.000. This causes the ILL request to go Unclaimed almost a full day early.

POL-12017

Polaris 7.0

Fixed in Polaris 7.2

In Leap staff can select the option to exclude a patron from collection agency when the patron is already in collection

Once a patron is sent to collections, it is not possible to select the "Exclude from collections" option in their patron record in the staff client. This is not the case in Leap.

POL-12000

Polaris 7.0

Fixed in Polaris 7.2

Unable to check-in Claimed Returned items in Leap after they were undeleted

Items that are in a status of Claimed Returned and have been deleted are not able to be checked in via LEAP, even if they have been undeleted.

POL-11967

Polaris 7.0

Fixed in Polaris 7.4

Leap allows 3-digit patron passwords when using the Reset Password option

While the help files state that patron passwords must be at least 4 characters, staff are able to save a patron record with a 3 character password when using the "reset password" option in Leap.

POL-11711

Polaris 7.0

Fixed in Polaris 7.2

Error message when updating Hold Request Expiration Date in Leap

Staff have reported that when they attempt to update the Expiration Date in the hold request workform via the calendar picker, Leap displays the "We're sorry. An unexpected error has occurred" message.

POL-11710

Polaris 7.0

Fixed in Polaris 7.2

HTTPS Only SQL Server Reporting Services (SSRS) Not Loading Print Notices in Leap

If SSRS is set to HTTPS only and configured under the Report Server settings in System Administration, Leap is unable to load those reports so that they can be run by staff.

POL-11512

Polaris 7.0

Fixed in Polaris 7.1

Uncaught TypeError when editing shelf location in Leap Check-In

Error returned when using Manage Item Record from the check in workform to update a shelf location from none to none.

POL-13526

Polaris 7.1

Fixed in Polaris 7.2

ILL tab in Leap request manager utilizes InternalDescription field instead of Description field

Within the Leap request manager, the ILL tab status drop down menu is using the "InternalDescription" in the ILLStatuses table instead of the "Description" values.

POL-13576

Polaris 7.1

Fixed in Polaris 7.4

Adding to an Item Record Set by barcode in Leap can insert deleted instead of final items

When adding a record by barcode to an item record set, if two items exist in a system with the same barcode the item with the lowest ItemRecordID will be added to the record set in Leap even if it is an item in Deleted status.

POL-13519

Polaris 7.1

Fixed in Polaris 7.4

Negative amounts for Item Barcodes in Leap Quick Search

When using the Quick Search in Leap and the search consists of number and/or a barcode, the search suggestions will sometimes display the number of results for Item Barcodes to be negative ( - ) amounts.

POL-13446

Polaris 7.1

Unresolved

Leap label manager only prints left-justified

Spine labels aren't honoring the System Administration setting for text justification and are always printing left-justified.

POL-13241

Polaris 7.1

Fixed in Polaris 7.2

Preferred borrowers option becomes unchecked with certain item record updates in Leap

Staff have reported that the Preferred Borrowers option is unchecked in Leap after saving certain changes in the item record.

POL-13121

Polaris 7.1

Fixed in Polaris 7.2

Patron not found message displayed in Leap when attempting to modify an item where the last use patron has been deleted

Staff have reported that the "Patron with ID XXXX not found" message is displayed when they attempt to modify an item record after the Last Use Patron has been deleted.

POL-13089

Polaris 7.1

Fixed in Polaris 7.2

Difference in "Linked Record Set" prompts when deleting an item from a record set in Leap vs the staff client

When deleting an item from a record set in Leap, the "this item is linked to one other record set" warning message is displayed, even when the only record set it is linked to is the one you are deleting from.

POL-13036

Polaris 7.1

Fixed in Polaris 7.2

Offline transactions not being marked as processed

When offline transactions are uploaded from Leap, they are not being marked as processed in SQL.

POL-13423

Polaris 7.1

Unresolved

Leap bulk item change report does not download when using iPad

While the toast stating that the bulk change report is available is diplsayed, there is no option to download the report while using Leap on an iPad.

POL-13831

Polaris 7.2

Fixed in Polaris 7.4

Dropdown Options not displaying for Serial Holdings Check In Filters

The Serials Holdings record find tool in the Serials Check-in Utility does not include a drop down menu for branch name in the Branch filter.

POL-13980

Polaris 7.2

Fixed in Polaris 7.2

Cursor focus does not follow the Reset Password or Renew dialog box in Leap

Within Leap when clicking on the Reset Password button the cursor focus remains on the actual "Reset Password" button, and does not move to the dialog box that pops-up.

POL-14116

Polaris 7.2

Fixed in Polaris 7.4

Item record set printed from Leap does not include the Shelf Location or Volume columns

The print out of an item record set in Leap displays fewer columns than what is displayed in the record set on the Leap screen.

POL-13956

Polaris 7.3

Unresolved

Staff who attempt to log on using their own library's domain results in an infinite logon loop

Staff have found that if their branch is the only organization tied to a librarary level organization and their staff member record has the organization set to the library level organization, their Leap logon process will continually loop them back to the logon screen.

POL-14198

Polaris 7.1

Unresolved

Transfer for hold message in Leap does not remain on screen when using bulk check-in with RFID

Staff have reported that if an item that is in Shipped status is checked into Leap to trap for a hold request, the "Transfer for Hold" message appears on screen though it does not stay long enough to make any selections. As a result, the item is placed in-transit, but no transit slip is printed.

POL-14583

Polaris 7.3

Fixed in Polaris 7.4

Leap Picklist Column Header does not display

In Polaris 7.3, when first opening the Picklist in Leap the column header does not display.

POL-14623

Polaris 7.3

Fixed in Polaris 7.4

Generic error message when logging into Leap with suspended account

POL-14811

Polaris 7.2

Fixed in Polaris 7.4 

Cancelled holds are not removed from the Pick List after pending item is trapped to fill another request

If a cancelled hold item is still listed in the "Cancelled view" when it is trapped for another patron, the resulting holds slip prints with formatting errors, a yellow toast "Item status was held but hold status was not held or unfilled" is displayed, and the request remains on the Pick List.

POL-14889

Polaris 7.3

Fixed in Polaris 7.4

Leap bulk reset due dates updates time to 12:00:00AM

When bulk updating due dates in Leap using a record set, the time is set to 12:00:00AM of the date selected instead of the expected 11:59:59PM. 

POL-15053

Polaris 7.2

Fixed in Polaris 7.4

Display issue on bib import leap screen on mac with chrome

In the Cataloging Processing Marc Import view in Leap the Fine name column does not shorten in the same way as other columns which can result in the File name displaying vertically. 

POL-15129

Polaris 7.3

Fixed in Polaris 7.4

Uncaught TypeError message when attempting to print the ORS Packing List from patron's Items Out list in Leap

When staff attempt to print an ORS Packing List from their patron's items out view in Leap they recieve a red toast with an "Uncaught TypeError: n.fn.printORSPackingList is not a function" message.

POL-15176

Polaris 7.3

Fixed in Polaris 7.4

Placing request on title that has large number of items and requests times out in Leap

When a title has a high number of items and hold requests the process of placing a new hold request will result in a time out in Leap or an error in the client.

POL-15292

Polaris 7.1

Fixed in Polaris 7.4

ISBN Searching Issue over Z39.50 in Leap

When searching via ISBN using the Remote Databases Find Tool in Leap, results are not always returned even if the same search in the staff client is successful.

POL-15399

Polaris 7.3

Fixed in Polaris 7.6

Hold slip not printed when using the Fill Now option in Leap

Hold slips are not prompted to print when staff use the Fill Now option for a hold request in Leap. 

POL-15459

Polaris 7.3

Fixed in Polaris 7.6

Columns are jumbled in print view of Picklist views in Leap

Staff report that when the "Print" option is selected on the picklist view in Leap, the columns in the resulting preview are shifted and do not appear as they do in the Leap interface.

POL-15470

Polaris 7.3

Fixed in Polaris 7.6

Patron Statistical Class displays as default value set in SA when viewing Patron Registration in Leap

When viewing a patron record in Leap and the patron does not have a Patron Statistical Selected, the default Statistical Code selected in the Patron Registration Defaults profile is displayed.

POL-15682

Polaris 7.2

Fixed in Polaris 7.5

Large Characters Being Cut Off at Edge in Leap Hold Slip Printing

When printing hold slips in Leap, large characters at the edge of the slip are clipped by approximately 1 mm.

POL-15601

Polaris 7.3

Multi-Select not working on picklist

After upgrading to Polaris 7.4, libraries have reported that multi-select is no longer working on the Leap picklist.

POL-15737

Polaris 7.4

Fixed in Polaris 7.5

Unable to change the patron's barcode when the user has a 'preferred pickup branch'

Leap: Unable to change a barcode on a patron record when a preferred pick-up location is set. This has been fixed.

POL-15759

Polaris 7.4

Fixed in Polaris 7.5

Error when adding/prepending Blocking Note field via Bulk Change in Leap

Staff have reported that attempting to add/pre-pend a Blocking Note to a patron record set via Bulk Change in Leap causes an error and the change is not recorded.

POL-16402

Polaris 7.4

Unresolved

Leap is not able to load large patron account histories

Patron account transaction history does not load in Leap if there are a large number of rows.

POL-16675

Polaris 7.4

Fixed in Polaris 7.6

Leap notices ignores restricted access when ALL option selected

If the Available Organizations option of the Report Server Profile in System Administration is set to Resrict Organization to Library Only and staff select the option for All locations when running a notice in Leap, the resulting set of notices will include those from organizations outside of the branches associated with the Library level organization.

POL-16677

Polaris 7.3

Unresolved

Leap freezes when accessing patron records with large number of notices in notification history

Staff report that Leap freezes on the "Loading" message when viewing the Notices section of a patron record if the patron has a large number of notices.

POL-16678

Polaris 7.4

Fixed in Polaris 7.6

Discount percentage field in Leap not accepting decimals

When bulk adding to a Purchase Order from a record set in Leap, the Discount percentage field does not allow for decimal points.

POL-16679

Polaris 7.4

Fixed in Polaris 7.5

Leap label printing errors when blank labels are inserted

Staff have found that if they insert blank labels in a sheet of spine labels in Label Manager and then attempt to print the labels in Leap, the print will fail and the process hangs on the "loading" message. 

POL-16681

Polaris 7.4

Unresolved

Staff unable to place bulk holds in Leap without the 'Modify' permission

When accessing a patron record set without the Patron Record Sets: Modify permission a staff member can open a Patron record set but not place bulk holds with the "Create Multiple Holds" option as the check boxes are grayed out from selection. 

POL-16688

Polaris 7.4

Fixed in Polaris 7.6

Users without the  'Import bibliographic, item and authority records' permission run into error when importing via Leap

Staff who do not have the Import bibliographic, item and authority records permission will recieve an error message when they attempt to import in Leap.

POL-16689

Polaris 7.4

Fixed in Polaris 7.6

UDF 1 being required is not working Leap patron registration

Adding UDF 1 to be required in Patron Services Parameters Patron Registration Options does not make UDF 1 required in Leap in 7.4.

POL-16752

Polaris 7.4

Unresolved

ORS Ratings functionality in LEAP throwing error

An error was returned when attempting to submit a rating for outreach patrons. This has been fixed.

POL-17784

Polaris 7.5

Polaris 7.5 (Patch Available Upon Request)

Item remains in picklist when status is changed to withdrawn using weeding workflow

Automatically changing the status of items via the weeding workflow was not removing those items from being eligible to fill hold requests. This has been fixed.

POL-17827

Polaris 7.5

Fixed in Polaris 7.6

Filter icon in LEAP 7.5 does not change to Green when active.

The filter icon was not updating to green when there are active filters. This has been fixed.

POL-17849

Polaris 7.5

Fixed in Polaris 7.6

Unable to remove items from weeding record sets

Some situations would prevent items from being removed from weeding record sets. This has been fixed.

POL-17893

Polaris 7.5

Fixed in Polaris 7.6

Unable to Approve Weeding Request in Leap

Larger weeding record sets, upon approval, can become stuck if the record set is on the larger side (thousands of records at once).

POL-17930

Polaris 7.5

Fixed in Polaris 7.6

Permission block creating records in Leap

Users with the permission to create bibliographic or authority records but not modify bibliographic or authority records are able to create records in the client but are blocked from creating bib or authority records in Leap due to lacking the modify permission.

POL-18144

Polaris 7.5

Unresolved

Cannot scan in patron associations in Leap

In Leap 7.4 and higher when scanning a patron barcode to add a patron association from the patron record workform you must now click the "enter arrow".  Previously the system would add the barcode automatically.  Leap no longer accepts the "enter" key on the keyboard.

POL-18255

Polaris 7.4

Polaris 7.6

Cannot add to notes field in Leap in a serial holdings record after the note reaches a certain size

In Serial Holds Records Notes view the Shared Public Notes field has a large chacter limit of about 3,940 characters.  In Leap this same field has a 200 character limit.

POL-18293

Polaris 7.4

Polaris 7.6

ORS Previously Checked-Out Title: Popup Not Occurring Leap 7.5

The alert that an Outreach patron had previously had the title being checked-out to them was not appearing. This has been fixed.

POL-18358

Polaris 7.5

Polaris 7.6

Leap Line Item Sort Issue

In the Leap when viewing the lines view in a Purchase Order or Invoice the results when sorted by title are including the initial article is included in the ordering.

POL-18365

Polaris 7.5

Unresolved

Permissions Error in Leap When Updating New Workform User Defaults

When Leap users without SA permissions (Access administration: Allow, Staff members: Access, Staff members: Modify) are attempting to adjust one or both of the new options in Workform User Defaults (Bibliographic Record, Background Processing), they are seeing a red toast error pop up indicating they do not have proper permissions. Their changes still appear to take effect, but the red toast error message is not expected.

POL-18623

Polaris 7.4

Unresolved

Leap Bulk Change 035 $a Throws Error (client does not)

When attempting to bulk change bibs in Leap to add an 035 $a, error message occurs: Tag 035 subfield $a values cannot be modified or deleted.

POL-18692

Polaris 7.4

Unresolved

Odd behavior with Leap's Inactivity Timeout/WarningTimer feature

With the inactivity timeout enabled, users were still able to continue a session beyond the timeout period if the timeout warning still appeared on the screen and the user clicked continue. This has been fixed.

POL-18797

Polaris 7.6

Polaris 7.7

Polaris Leap - Manual Bill Message Defaulting to English

When using Leap, placing a charge on a patron account and choosing to send a manual bill always uses English in the Added Message, even when the patron has Spanish as their default language. When using the Staff Client the Added Message updates based on the patron's preferred language.

POL-18420

Polaris 7.4

Unresolved

Polaris Leap: Picklist refreshes to the top after an item is located

When checking items as Located on a Picklist using an iPad, the screen refreshes differently than it does when done from a browser. If the Pending view of the picklist has more items than can fit on the screen, if the user scrolls down, selects an item and clicks the Located button, on an iPad the view refreshes and the user is brought to the top of the list.

POL-17945

Polaris 7.5

Unresolved

Combined Notice text used for SMS messages when only notice is for a Hold Cancellation

When Combined Notices are enabled along with Hold Cancellation Notices and only one Hold Cancellation Notice is generated for a patron (no other notices), then the Language String for the Combined Notice (NT_COMBINE_SMS_TEXT) is sent when the delivery option is SMS. 

POL-7689

Polaris 6.2

Unresolved

Custom language strings not supporting special characters after upgrading to a version supporting Unicode

Custom Spanish language strings with special characters show question marks instead of the characters when sent through text messages. Default language strings are fine.

POL-7662

Polaris 6.2

Unresolved

Extra zeros after decimal on billing notice when sent via plain text

When a patron with "plain text notices" selected in their account receives a billing notice via email, the dollar amounts for the billed items have extra zeros at the end.

POL-7482

Polaris 6.2

Fixed in Polaris 6.4

Duplicate lines are appearing in Notification History for a single hold notice

When the SA setting to send additional texts is enabled at the organization level under Parameters> Notification options> Hold Notice, and patrons have their delivery option also set to text message, duplicate lines are appearing in Notification History for a single hold notice that is sent in the same run of Hold Notices Processing as another (first) hold notice for the same patron.

POL-8103

Polaris 6.3

Unresolved

Patrons with text as preferred notification method receive reminder e-mails lacking information

The Almost Overdue / Auto-Renew notice does not always contain the To, From, and New Due Date information. This can occur if a patron has their preferred notification method set to Text/SMS, and they have a valid e-mail address on file.

POL-8895

Polaris 6.4

Fixed in Polaris 6.5

TXT notices not sending

Txt notices are not successfully sent if other notices are set to export.

POL-8725

Polaris 6.4

Fixed in Polaris 6.5

Enabling licensed languages in Notification Parameters does not save/stick

Certain languages within the Notification Options > Languages parameter will display as licensed, but they will not remain selected.

POL-8660

Polaris 6.4

Fixed In: Polaris 6.5

Fine Notices not exporting to iTiva for phone notices

Staff have found that phone fine notices are not being included in the export to iTiva though the Polaris help files indicate they should be included as part of the file.

POL-9907

Polaris 6.6

Fixed in Polaris 6.7

Footer text appears in middle of overdue notice when sent in plain text

Patrons have reported that when they receive their Overdue notice via plain text email, the footer section of the email appears above the list of Claimed items.

POL-9901

Polaris 6.6

Unresolved

Comma's allowed in email address cause PolEmailMAnager to fail

Patron records can be saved when the email and/or alt email address fields contain a comma. This causes a failure in PolEmailManager.

POL-8868

Polaris 6.6

Unresolved

Manual Bill is not posted to NotificationHistory when delivery is email

When a manual bill is posted to the database and the delivery option is email, the notice does not appear in NotificationHistory after being sent.

POL-12101

Polaris 7.0

Fixed in Polaris 7.4

Alternate Email not receiving ereceipt when entered into patron registration

Patrons have reported that their alternate email is not receiving ereceipts even when they have a valid alternate email entered in their patron registration workform. Only their primary email is receiving ereceipts.         

POL-11513

Polaris 7.0

Fixed in Polaris 7.7

Exported print notices not posting

Libraries with early access to export notices at the library level reported an issue with exported print notices not posting to the database.

POL-13466

Polaris 7.1

Fixed in Polaris 7.2

Option to export Bill notices cannot be checked without enabling TXT notifications

Within the Notification Options parameter in System Administration, the option to export billing notices cannot be selected unless the library has the Text Message notices option selected first.

POL-12940

Polaris 7.1

Fixed in Polaris 7.2

Patron can receive multiple fine notices if their registered branch is updated to another branch where they qualify to receive a fine notice

A patron can receive two fine notices for the same charges if the patron's registered branch is updated and the Notification Library for the Fine notice is set to Patron's branch at both locations in System Administration.

POL-12925

Polaris 7.1

Unresolved

Export notice files generating at the Library level even when set to export at System level

Export files are being generated as library-level when there was no library-level configuration.

POL-13736

Polaris 7.1

Polaris 7.2

A deadlock may occur when different processes call the GenerateHoldNotices stored procedure concurrently

It has been found that the GenerateHoldNotices stored procedure is vulnerable to deadlocks.

POL-14410

Polaris 7.2

Unresolved

Plain text email Billing notices display amounts to the fourth decimal place

Staff report that plain text email billing notices are displaying amounts with four decimal places.

POL-14413

Unresolved

Titles duplicated on Combined Notice when patron has additional TXT option selected

Duplicate titles with charges appear on the Combined Notice when print notices are generated and the patron has the additional text option selected.

POL-15400

Unresolved

7.4 Bills with $0.00 Total 

Libraries have report that Bill notices intermittently display a total amount of $0.00.

POL-15900

Fixed in Polaris 7.4 (Patch Available Upon Request), Fix included within Polaris 7.5

Notices Processing SQL job hangs if ftp connection to third party times out

The Notices Processing job can stall on the Export step due to a timeout when connecting to the third party's FTP server. When this happens the job continues to "run" and unless there is manual intervention to stop the job.

POL-16745

Unresolved

TXT hold notices not exporting if export is configured at the Library level and the export option for hold notices not selected at System level

Notice types that are not marked for export at the System level will not be exported, even if the exports are configured at the Library level in System Administration.

POL-16747

Fixed in Polaris 7.6

Overdue Processing in Notices Processing Slow - Update Scalar Function to Table Valued Function

When there was a very large volume of overdue notices the Notices Processing job could take hours to complete. This has been fixed.

POL-17791

Fixed in Polaris 7.6

Hold Cancellation Notices sent by LX Starter not removed from NotificationQueue

Hold cancellation notices sent through LX Starter are not being cleared from the Notification Queue resulting in repeated duplicate hold cancellation notices sent to patrons.

POL-18668

Fixed in Polaris 7.7

Due dates of integrated Overdrive items in Polaris are different from what is shown in Overdrive

Due dates of integrated Overdrive items in Polaris are different from what is shown in Overdrive.

POL-7877

Polaris 6.3

Unresolved

Novelist enriched content drawer does not display opened when configured in SA

In the PAC when using the updated NoveList enriched content drawer, the drawer does not actually display open when selected to be open by default. The triangle/arrow next to the drawer name will be pointed down, as if the drawer was open. However, the content of the drawer will not display until the triangle/arrow next to the drawer name is clicked. At that point the triangle/arrow will move as if it were closed, but then the content of the drawer will display. 

POL-7632

Polaris 6.2

Fixed in Polaris 6.3

AddThis links direct user to blank keyword search

When navigating to the PAC for the first time (i.e. PAC not in browser cache) using a shared AddThis link directing to a specific title, a blank keyword search screen is displayed instead of the desired title. 

POL-7551

Polaris 6.2

Fixed in Polaris 7.1

UTF-8 characters do not display correctly if added to Portal Page Custom Content

UTF-8 characters beyond the basic latin set do not display correctly when used in portal custom content.

POL-7347

Polaris 6.2

Fixed in Polaris 7.1

Updating a new custom web part/dashboard with a new name/label updates all new custom web parts with the same name

After a staff member adds and assigns multiple new custom web parts in the "Dashboards: Web part construction" profile, the staff member updates one of them with a new label (without assigning any mnemonics) and reloads the PAC to see that all the new webparts now display the same label/title, but still contain the correct webpart content.

POL-8420

Polaris 6.3

Unresolved

Patron password disappears after trying to update in PAC

If a patron attempts to update their password by clicking on the "Change Password" box, but does not actually update the old and new password fields (because they are not editable), and then continues by clicking the Save button, the password field within their record is emptied out and they will no longer be able to log into the PAC without going through the Forgot Password process.

POL-8183

Polaris 6.3

Fixed in Polaris 6.5

Link in PAC Summary display always links to first title in the result set

When patrons hover over any cover image in the results set in the PAC other than the first record in the list and then click the title link in that summary display, the PAC will open the full display of the first title from the results list, not the title that has been selected.

POL-8148

Polaris 6.3

Unresolved

Availability lightbox in the PAC at times displays short resulting in need for vertical scroll

The Availability lightbox in the PAC will sometimes display is very short, resulting in the need for much more scrolling to see availability than when expanded.

POL-8110

Polaris 6.3

Fixed in Polaris 6.4

Integrated overdrive shifts title info to the right in PAC full display when TOM is magazine

Viewing the Full Display for a magazine available via integrated Overdrive has all the title information shifted more to the right than when viewing the full display of a regular title. This appears to only happen when the integration is enabled.

POL-7943

Polaris 6.3

Fixed in Polaris 6.4

WebAdmin compiler adding an 's' to the theme name causing the compile to fail

Compiler in WebAdmin on 6.3 is adding an 's' to the beginning of the theme name which causes the process to fail.

POL-7908

Polaris 6.3

Fixed in Polaris 6.4

Non-integrated ILL (using Z39.50 connections) in the PAC errors unless logged into the PAC first

When patrons perform a search in the PAC for titles found via an external database (such as Library of Congress) and attempt to place an ILL request; unless they are logged in first an error will appear stating: “No items are available to fill your request. Contact the library for assistance.”

POL-7695

Polaris 6.3

Fixed in Polaris 6.4

Search errors out when Summary field contains standard quotation marks

If there is a bibliographic record in the PowerPAC search results that includes a standard quotation mark in the Summary field (520) and the Summary (Short) field is configured to display within the Brief display in the Title Display: Configure profile, the PAC returns the "An Error was Encountered" error message.

POL-8889

Polaris 6.4

Fixed in Polaris 6.6

Dashboards for Children's PAC will not expand

If the PowerPAC Profile setting for Dashboards: Expanded is set to No (the default), dashboards that are set to display in the Children's PAC cannot be manually expanded.

POL-8777

Polaris 6.4

Fixed in  Polaris 7.0

PAC patron registration not working without usernames enabled

The PAC Self Register page does not submit self registration when 'Enable Patron username' is not checked in SA > Profiles > PAC > Patron Access Options > Log In.

POL-8774

Polaris 6.4

Fixed in  Polaris 6.5

Hold requests allowed in PAC when no item available to fill at pickup location if multiple items linked to bib

Hold requests are allowed in the PAC when no items are available to fill at pickup location if there are multiple items linked to the bib and all responding branches have "Limit to: Pickup at" selected for themselves.

POL-8421

Polaris 6.4

Unresolved

Updating a new custom web part/dashboard with a new name/label updates all new custom web parts with the same name

Updating a new custom web part/dashboard with a new name/label updates all new custom web parts with the same name.

POL-8420

Polaris 6.4

Unresolved

Invalid number format error using the Text It feature with certain carriers when Phone Number Formatting enabled

The PAC Text It feature returns an Invalid Number Format error for certain carriers when the only phone format enabled is xxx-xxx-xxxx.

POL-9362

Polaris 6.5

Unresolved

Referring URL for esource targets failing with Chrome 85+

Referring URLs in the PAC eSources page are no longer working after Chrome 85+.

POL-10085

Polaris 6.6

Fixed in Polaris 6.7

ChiliFresh cover images missing from carousels due to ContentXChange only utilizing ISBN and not a combination of ISBN and UPC

Libraries using ChiliFresh for cover images have reported that when they generate a content carousel using the Carousel Toolkit, cover images do not always display for their media content. In further digging, it was discovered that ContentXChange appears to only attempt to pull the image using the 020 and not a combination of the 020 and the 024 like it does in the PAC.

POL-10062

Polaris 6.6

Unresolved

Limiting search results in PAC by branch results in error

Staff have received patron reports that at times when they perform a search in the PAC and limit by branch, their search results with the "An error was encountered" message.

POL-9916

Polaris 6.6

Fixed in Polaris 6.7

Conducting an Advanced Search in PAC results in error

Staff have received patron reports that at times when they utilize the Advanced Search option in the PAC, their search results with the "An error has occurred" message.

POL-9848

Polaris 6.6

Fixed in Polaris 6.7

Cannot set property 'onclick' of null error displayed in console when placing request in PAC

When a request is submitted in the PAC, the "Cannot set property 'onclick' of null" error is visible in the Console view.

POL-9796

Polaris 6.6

Fixed in Polaris 7.7

Children's PAC Not Loading Title Records

Staff have received patron reports that selecting the title information within the Children's PAC results in the "An error was encountered" message being displayed.

POL-9752

Polaris 6.6

Fixed in Polaris 6.6

Unable to save record set search in the PAC

Patron's have reported that if they attempt to save a search in the PAC that uses a bib record set, they receive the following error: Could not execute statement on remote server 'ERMS'. OLE DB provider "Polaris.ERMSDataSource.6.7" for linked server "ERMS" returned message "Unspecified error ".

POL-11293

Polaris 6.7

Fixed in Polaris 7.4

Patrons redirected to different econtent title after attempting to check out econtent from the PAC Full Display view before login

When a library with eContent integration and resource groups enables the setting Profiles> PAC> Resource Groups: Search results settings> "Before Login show eContent available to connection Branch", a checkout or hold request placed initiated pre-login from the full view on any title other than the first in a list of search results will redirect the patron post-login to the full view for the incorrect title.

POL-10839

Polaris 6.7

Unresolved

OverDrive eMagazines do not display as checked out to the patron in the PAC

OverDrive eMagazine titles will not display in the patron's Items Out view in the PAC even though other econtent will display properly and the titles appear as out to their account in the OverDrive app.

POL-10780

Polaris 6.7

Unresolved

One-click requests do not populate the staff notes for Outreach Services patrons

When placing a request in the PAC using one-click functionality, the staffnotes (for Outreach patrons) do not autopopulate in the hold request.

POL-10169

Polaris 6.7

Unresolved

Overdrive eMagazines continue to appear as available after being weeded from Overdrive

Libraries have noted that OverDrive eMagazines continue to import and display as available in Polaris after being weeded from the OverDrive side.

POL-12626

Polaris 7.0

Fixed in Polaris 7.2

Change Pickup Location in the PAC allows patrons to select a branch that does not allow their patron code to place a request

The "Change Pickup Location" in the patron's PAC account requests view does not respect the settings for Total Holds in the Patron / Material Type Limit Blocks policy table. As a result, patrons are able to update their pickup location to a branch that have that would not otherwise allow them to select that location.

POL-11851

Polaris 7.0

Unresolved

Overdrive Get It button no longer displays in PAC Items Out view

The Get It button for OverDrive titles does not display on the item's out view of My Account in the PowerPAC.

POL-13297

Polaris 7.1

Fixed in Polaris 7.2

Reserve Holding Detail shelf location listed in item is not displayed in PAC

When adding an item to a course reserve record, the item's shelf location information is greyed out in the client; however, the greyed out item information shows in the PAC rather than the item's course reserve information.

POL-13745

Polaris 7.2

Fixed in Polaris 7.4

Content Carousels do not display non-integrated econtent linked to vendor records with resource groups

Staff report that when they add non-integrated titles to a record set configured to display as a Content Carousel, the ncarousel no longer displays in the PAC.

POL-13819

Polaris 7.2

Fixed in Polaris 7.6

PACREG prefix is not appearing for self-registered patrons when no custom barcode is defined

Self-registration barcodes are missing "PACREG" if the SA settings for patron barcode formats were set to system defaults.

POL-13885

Polaris 7.2

Fixed in Polaris 7.2

Switching to new language in PAC before accepting cookies causes issues with formatting

When switching from English to another language in the PowerPAC, if the user has not first accepted cookies, the new PowerPAC page will appear improperly formatted and unusable (no menu, dashboards, or search bar, carousels and footer content shifted significantly up and to the right).

POL-14083

Polaris 7.3

Fixed in Polaris 7.4

Selecting availability in the PAC for bibs with large number of linked items results in error

When a bib record has a high number of linked item records (500 +) when the user selects availability from either the short or full display in the PAC this message appears after a few moments of a loading screen: POWERPAC-ERROR:SEARCH Execution stopped because a resource limit was reached. No results were returned.

POL-14267

Polaris 7.3

Unresolved

Clicking on a cover image in PAC brings user to top of page

When clicking on a cover image in a brief bib view after a search in the PAC, the text hyperlinks back to the original search.

POL-14356

Polaris 7.2

Unresolved

Patron items out view in PAC errors out immediately if library uses OverDrive integration and SIP is unable to connect/authenticate with Polaris

For libraries with the OverDrive integration, the PAC Items Out page will error out immediately if the SIP connection between OverDrive and Polaris cannot be established. This occurs for all patron accounts in the PAC, regardless of whether the patron has any OverDrive items checked out. 

POL-14632

Polaris 7.3

Fixed in Polaris 7.5

ChiliFresh large cover image pulls only ISBN not UPC

The Large Cover Image under the Other Features tab for ChiliFresh content is only populated based on a match on the ISBN of a title, not the UPC. As a result, if a title only contains a UPC no Large Cover Image will be displayed. 

POL-14898

Polaris7.3

Unresolved

AddThis Email option displayed in PAC no longer an available function

The AddThis Email option is no longer an available function, however, it still displays in the ShareIt options of the PAC. 

POL-15364

Polaris 7.3

Fixed in Polaris 7.4

Availability lightbox in PAC displays content in small space in some conditions

When viewing search results in the PAC and clicking the Availability button, the contents of the Availability lightbox / modal do not use the entire space of the box. The contents will then be placed into a small portion of the overall lightbox, and users have to scroll through to read the contents. Depending on the screen / device the portion of the light box that displays the contents is so narrow you can only see one line at a time.

POL-16152

Polaris 7.4

Unresolved

Saved Search Runtime Error

Saved Searches will cause an application / run time error when logging into the PAC when the search parameters contain many individually selected "More Search" options.

POL-17593

Polaris 7.5

Unresolved

First Search in PAC Fails After Accepting Cookies with Quick Search Buttons Enabled

The first search performed in the PAC after accepting the cookies message (when Profiles → PowerPAC→ Cooke acceptance: Enable is set to Yes) will fail if the setting Quick Search button configuration is disabled (under Profiles → PowerPAC → Quick search button configuration).

POL-18631

Polaris 7.5

Unresolved

Attempting to open patron reading history results in error stating there is already an object named 'tempPRHResults' in the database

Sometimes when staff attempt to view a patron's reading history, they receive and error stating "There is already an object named 'tempPRHResults' in the database."

POL-8217

Polaris 6.3

Fixed in Polaris 6.4

Not able to bulk change patron's to a Notification Option of None

With patron bulk changes, staff can select "(None)" as a notification option, but when they try to run the bulk change you receive the error message "Please select data for notification or uncheck the field." In comparison, staff can select "(None)" as a notification option directly in the patron record.

POL-7883

Polaris 6.3

Fixed in Polaris 6.6

Patron Registration "Date Picker" defaults to 1930

In the staff client, if you type in a two digit year into a patron registration field, 29 and under will default to 20XX and 30+ will default to 19XX.

POL-8607

Polaris 6.4

Fixed in Polaris 6.5

Able to delete patron record without the Patron Registration Delete permission

Staff members without the "Patron Registration: Delete" are still able to delete patron records when viewing the Patron Status workform.

POL-8903

Polaris 6.4

Fixed in Polaris 6.6

Modifying Patron Address Types table can result in odd display order

Modifications to the Patron Addresses Types table can result in the display order numbering starting at 2 and repeating the last number of the display order.

POL-8776

Polaris 6.4

Fixed in Polaris 6.5

Polaris Collection Agency job failing to complete successfully

The Polaris Collection Agency job fails to complete resulting in neither of the reports (Submission or Update) from generating successfully.

POL-8664

Polaris 6.4

Fixed in Polaris 6.5

Publication date in hold request not updated after bib overlay

The Publication Date field in a hold request is not updated when the linked bibliographic record is overlaid by a new record with a different publication date. As a result, the first hold request is not considered as a duplicate and patrons would are able to place a second hold request on the same title without warning.

POL-8535

Polaris 6.4

Fixed in Polaris 7.4

Item goes In at wrong location when circulating to Outreach patron

If an item is assigned to Library A, but checked out to a patron at Library B and staff attempt to check out the item to another patron at Library B, if that patron is an outreach patron, the staff member may receive a prompt that the patron has already checked out that item in the past. The staff member is then prompted to decide whether they still want to check out the item to this outreach patron. If they select No, the item will change to a status of In rather than transferring back to Library A.

POL-8533

Polaris 6.4

Fixed in Polaris 6.5

Street 3 field within patron addresses is not searchable in patron find tool

Unlike the Street 1 and Street 2 fields in the patron record, the Street 3 field within a patron's address is not indexed and therefore not searchable in the find tool.

POL-13780

Polaris 7.0

Unresolved

Limit to Patrons from this library and branches option disabled when bulk changing item Assigned Branch

Staff have found that the "Limit to Patrons from this library and branches" option is disabled when bulk changing patrons to a new Assigned Branch.

POL-16684

Polaris 7.4

Unresolved

Error when attempting to delete Patron Record Sets that have been used for patron bulk change

When staff attempt to delete a patron record set that has been utilized as part of a patron bulk change they receive an error message stating "The statement has been terminated" and the record set will remain in the database. 

POL-16703

Polaris 7.4

Fixed in Polaris 7.5

Student Import Leap vs Client Discrepancies

The Bookmobile patron/student upload functionality allows you to create a patron registration date in the future. LEAP does not. 

POL-17592

Polaris 7.5

Unresolved

Patron Record Bulk Change Error when Bulk Changing 10K+ Records

When editing a large amount of records via a bulk change, there are some bulk change scenarios where you may be stopped. This did previously function in earlier builds, but newer builds are displaying the issue. Current workaround: Break up the large record set into several smaller sets. 

POL-18810

Polaris 7.6

Unresolved

Patrons not removed from Collection Agency after paying account to $0.00

When a patron pays off all their fines/fees (particularly a collection agency fee) at a location other than the location that submitted them to Collection, then the Collection Agency Block is not always removed. 

POL-10139

Polaris 6.6

Unresolved

ORS Manager Producing Error When Adding Item Record

Using the "Find an item" icon in the Outreach Services Manager to select an item will result in the error "Error loading item record XXXX. Index was outside the founds of the array." in the client. 

POL-18621

Polaris 7.6

Unresolved

Waived Fines report does not include waives for deleted patrons

Libraries have reported that the Waived Fines report does not include any fines that had been waived for patron's who have been deleted. As a result, the total listed in the report is lower than expected. 

POL-7326

Polaris 6.2

Fixed in Polaris 6.3

"Hosted Credit Card Payment" canned report does not include JetPay

The "Hosted Credit Card Payment" canned report is not pulling JetPay payments, because it is limiting to payment gateways 3, 4, and 5 (Payments Gateway, PayPal Payflow Link and SmartPay).

POL-8417

Polaris 6.3

Fixed in Polaris 6.4

Top Circulating Titles By Collection report continues to group/order by

When more than one branch is selected for the Top Circulating Titles By Collection report, the final section of the report for all selected branches does not 'roll up' the count for duplicate titles.

POL-8626

Polaris 6.4

Fixed in Polaris 7.0

Incorrect Item Statistical Codes displayed in SimplyReports results when not all locations have matching ID's/Descriptions

If branches utilize differing Item Statistical Codes (IDs/Descriptions do not match between branches, when items are circulated and are assigned to a branch whose Item Statistical Codes do not match those of the transacting branch, SimplyReports Item Statistical reports are displaying incorrect information when using the subcategory of Item Statistical Code.

POL-9606

Polaris 6.5

Unresolved

Invoice List reports in SimplyReports fail when utilizing the Payment Status Date

Generating an Invoice List report in SimplyReports using the invoice date filter Payment Status Date yields SQL error "The multi-part identifier "InvPSH.InvoicePaymentStatusDate" could not be bound. The multi-part identifier "InvPSH.InvoicePaymentStatusDate" could not be bound."

POL-9999

Polaris 6.6

Fixed in Polaris 6.7

Simply Reports - Record Set Checkbox causing freezing

Selecting general filters in Simply Reports can result in a slowdown and no results being loaded when running the report. 

POL-10218

Polaris 6.5

Fixed in Polaris 7.1

Patron History reports in SimplyReports not accurate if workstation is deleted due to use of Inner Join

Patron History reports in SimplyReports inner join the Workstations table which means that if a workstation is deleted, any transactions associated with that workstation will not be displayed in the result set.

POL-11307

Polaris 6.7

Fixed in Polaris 7.2

SimplyReports returns errors when set to HTTPS and TLS 1.0 is disabled

When TLS 1.0 is disabled and SimplyReports URL are set to HTTPS. Reports will error with: The underlying connection was closed: An unexpected error occurred on a receive.

POL-11084

Polaris 6.7

Fixed in Polaris 7.0

Call number filter trimmed when editing a saved item list report in SimplyReports

When staff run a saved item list report in SimplyReports which is set to filter by Call Number, the to field of the filter can become truncated leading to odd results.

POL-11894

Polaris 7.0

Fixed in Polaris 7.4

Request Time To Fill report is slow

The Request Time To Fill report (found within the Reports and Notices Utility under Circulation > Holds) takes an extremely long time to run, particularly for larger libraries.

POL-12962

Polaris 7.1

Fixed in Polaris 7.2

Libraries using a DD-MM-YYYY date format are unable to run the Electronic PO Acknowledgement report

The report "Electronic PO Acknowledgement" fails for libraries where the their date is in the DD/MM/YYYY format.

POL-13307

Polaris 7.1

Fixed in Polaris 7.6

Circulation by Items Assigned Branch report much slower post-upgrade

Staff have reported that the Circulation by Items Assigned Branch report is generating much more slowly since upgrading to Polaris 7.1. 

POL-14517

Polaris 7.1

Fixed in Polaris 7.6

Typo in SimplyReports Column

Under the output column names on the Patron History tab there is a typo where "Birth Date" is spelled "Brith Date". 

POL-15147

Polaris 7.3

Fixed in Polaris 7.4

Parameters in Report Wizard are cut off when org is set to Restrict Organization to Branch Only

When staff log into the staff client using a branch organization which has the "Available organizations when running reports" parameter set to Restrict Organization to Branch Only and they attempt to eun the Inventory Exception - Misshelved report, the Report Wizard workform does not display the Cutoff Date parameter. 

POL-15254

Polaris 7.3

Unresolved

Cannot disable just Bib Statistical Reports under the Bibs section of the Security options in SimplyReports

The Bib Statistical Reports tab is still available in SimplyReports even if the Bib Statistical Reports option is unchecked for the logged in user.

POL-15279

Polaris 7.3

Fixed In Polaris 7.4

INN-Reach Borrowing Returned Too Long report errors when item barcode is over 20 characters

Staff have reported that when they attempt to run the "INN-Reach Borrowing Returned Too Long" report and item barcode is longer than 20 characters, the report will not load. 

POL-15319

Polaris 7.3

Fixed in Polaris 7.4

NULL patron city and postal code results in Item Count SimplyReport

NULL values may be displayed in patron address fields when running Item Count Reports due to the way SimplyReports uses the ItemCheckouts table to tie to the related patron record.

POL-16685

Polaris 7.4

Unresolved

SimplyReports - Running large saved reports fail to download

Staff have reported that when they on the Run Reports page of SimplyReports and have run a large report, they are presented with a large file warning message and a download link, as well as a UNC file path to the actual report file. When on the server's network and running a saved report, the download is successful. When NOT on the network and running a saved report, the download fails to start.

POL-16922

Polaris 7.4

Unresolved

Blank "retention designator" field in a Serials Holding record

You can save Serial Holdings Records with a blank retention designator. However, if you ever select one, you will not be able to return to a blank retention designator as there is no longer a blank/none option.

POL-7759

Polaris 6.3

Fixed in Polaris 7.1

Some hardcoded SIP AF screen messages contain typos

There appears to be two AF screen messages hard coded into the SIP executable that contain typos. These messages currently appear with the following spelling:

"This item satisfies a hold for another Patron." (Should be "satisfies".)

"This software is not logged in to the SIP Service. The fee should not be considered PAID." (Should be "considered".)

POL-7194

Polaris 6.2

Fixed in Polaris 6.3

Some IP AF screen messages start with an extra space

There are some screen messages which are hardcoded into Polaris SIP with an extra space at the beginning. This causes issues for some platforms that rely on specific formatting of those AF strings. In particular are the 29/30 message pairs, and the 11/12 message pairs.

POL-7192

Polaris 6.2

Fixed in Polaris 6.3

Invalid Checksum error in SIP when there is a diacritic in the You Saved receipt message

When using a diacritic in the You Saved receipt and turning on error correction in SIP (checksum) with either character encoding (ascii or UTF-8) there is a checksum error and the receipt is not printed.

POL-8095

Polaris 6.3

Fixed in Polaris 6.7

Able to create hold requests via SIP when patron otherwise blocked in PAC and Client

When a request is placed via SIP (i.e. a SIP Self-Check) patrons are able to create bibliographic hold requests on titles were all linked items are unable to fulfill the hold. All items linked to the bibliographic record are cataloged with a material type that is restricted from hold requests according to the Patron / Material Type Loan Limit Blocks Policy Table. Furthermore, the request goes through despite having the "If patron is blocked: Block in Staff Client" and "Block in PAC" selected.

POL-8030

Polaris 6.3

Unresolved

PatronID logged in the 6001 Transaction is incorrect if item linked to Pending hold request for another patron at time of SIP checkout

When an item tied to a Pending request is checked out via SIP for a different patron the Hold Request ID for the first patron (patron whose hold is Pending) will appear in the 6001 checkout, 233 TransactionSubTypeID.

POL-11150

Polaris 6.7

Unresolved

Invalid Checksum error in SIP when there is a diacritic in the patron's name

Staff report that when they call a Patron Information request (63) and the patron's name in the Patron Information response (64) includes an accented letter, their EnvisionWare terminal displays a "Bad json object" error message.

POL-13982

Polaris 7.1

Unresolved

Canceled Requests in SIP Not Behaving As Expected

After checking in cancelled held items through a SIP Sorter or SIP Self-Check that produces hold slips, these items remain in a status of Held.

POL-16805

Polaris 7.4

Fixed in Polaris 7.5

Copying staff member record does not copy all permissions

When copying a staff member to create a new one, three permissions (Hold requests locate/return, Picklist application allow, and Picklist application Modify circulation status) do not carry over completely. The permissions themselves are added, however, the full branch list does not populate.

POL-8140

Polaris 6.3

Unresolved

Staff blocked from using Missing Part Check In in Leap if they don't have the Override Claimed Item Limits - Allow Permission

When staff attempt to utilize the Leap Missing Part Check In feature with a user account that does not include the Override claimed item limits - Allow permission, they will be blocked from checking the item in.

POL-8883

Polaris 6.4

Fixed in Polaris 6.6

Polaris staff client errors at login when RC4 encryption cypher is disabled

The Polaris Staff Client requires the RC4 encryption cypher, specifically RC4_HMAC_MD5. When this setting is disabled on the local workstation and staff attempt to log into the client, they receive the following error:

"Application context initialization failed: Win32 Error 1825. Description: A security package specific error occurred."

POL-15274

Polaris 7.3

Unresolved

Issue with Postal Code Format

The Country Policy Table won't allow save of 99999-9999 with a minimum of 5 digits if altered at all. It will only allow either 99999-9999 with 10 or 99999-9999 with 5.

POL-15398

Polaris 7.3

Unresolved

Adding None to Aeon Special Collection Locations Policy Table causes error

If the "None" option is selected as a shelf location, all other entries are remvoed from displaying in the table and an error will continue to appear until the "None" option is remvoed.

POL-15678

Polaris 7.4

Fixed in Polaris 7.6

Editing SA Database and Policy tables updates some columns to read as (None)

When editing a number of the Database and Policy Tables certain columns of information will change to "(None)" upon making an edit. This appears to be a display issue, as the data remains the same.

POL-16337

Polaris 7.4

Fixed in Polaris 7.5

PIM (Polaris Inventory Manager) requires admin privileges to run

The Polaris inventory manager software requires administrator privileges to run. 

POL-16992

Polaris 7.5

Unresolved

Bib MARC sync to include item changes

Vega is not creating item records for newly added items as part of the MARC extraction.

POL-14664

Polaris 7.3

Fixed in Polaris 7.4

Vega streaming update not triggered for shelf location changes in manage item dialog (check in)

It has been reported that shelf locations modified via the Manage Item Record option in Check In are not being passed via streaming updates to Vega.

POL-15282

Polaris 7.3

Fixed in Polaris 7.4

Weeding workflow not sending streaming updates to Vega for status changes

When updating item status via the weeding workflow, item status changes were not being pushed to Vega. This has been fixed.

POL-17837

Polaris 7.5

Fixed in Polaris 7.5 (Patch Available Upon Request)