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As we develop the next phase of our business, we are relentlessly focused on one goal – to improve upon the world-class suite of products and services we provide to you, our valued customer. We know our best results will come from working with you as true partners… every single day.
To that point, we will survey our customers twice a year to inquire about their experience with us. This Voice of Customer survey, hosted by Clarivate, helps us to understand how we can serve you better. We take your feedback seriously and are constantly driving towards actions that will enhance your experience with us. Your input will be at the center of our growth strategy and we will continue to act on your feedback, including improving our products and content offerings.
We include a mixture of contact types such as end users or support contacts, administrators or primary support contacts, and decision makers such as library directors or executive contacts. Contacts will be randomly divided to be surveyed no more than once a year. The survey will be sent so we have a statistically relevant result set, but not all contacts at a library will be surveyed at the same time.
We hope you’ll use the survey to let us know how we are doing!
For more information, go to https://clarivate.com/voice-of-customer/
This survey was previously named Customer Delight and has been changed to Voice of Customer.