Answer
Updated November 19, 2021
What is the reason for the move to Clarivate cloud?
- As part of our growth, Innovative Interfaces’ integration with Clarivate, and to provide better services to our customers, we will be using Clarivate private datacenters for our hosted solutions. We evaluated several providers / locations, and we have determined the best Clarivate datacenter for each type of product and service we offer. Innovative continues to keep regional regulations, high security, data privacy, levels of redundancy, levels of monitoring, and levels of support top of mind when determining which Clarivate datacenter to utilize.
- This move will not impact committed SLAs with our customers.
What are the locations and details of Clarivate hosting facilities?
- NA
- EMEA
- Netherlands, Amsterdam – Equinix
- Germany, Frankfurt - Digital Realty
Can we keep our existing IP addresses?
- With the move to the Clarivate cloud an IP change is required and you will not be able to keep your existing IPs. We understand that there is work to prepare for IP changes on the library’s side. Due to this we will provide the new IPs well in advance.
What advantages are there with Clarivate owning the IPs?
- Clarivate owns a large range and IPs, and with today’s global lack of IP’s, this means:
- Customers will not need to do additional change-IP activity post-migration
- Innovative will be able to assign additional IPs from the same owned IPs, if required.
- Innovative can share the IPs well in advance of the migration date
Will we need to update our SSL certificates?
- No, your existing SSL certificates will still be valid in the new hosting facility.
When will I be contacted about scheduling my migration?
- When you will be contacted to move is dependent on many factors including current location, type of software, version of software, etc. We are scheduling libraries in stages. You will be contacted when your group is ready to be migrated.
I am hosted but have not received the initial infrastructure upgrade email. How do I get it?
- We are contacting libraries in phases; all Innovative hosted customers will receive the initial communication when their group is ready to be scheduled.
Our institution has strict security requirements for hosting facilities. Can you provide any documentation certifying the security of the new datacenter?
- Clarivate uses best-in-market and high-tier datacenters with the following certifications:
- US (Equinix) data centers: ISO 27001, SOC 2 Type 2, SOC 1 Type 2
- Canada (Cyxtera) data center: ISO 27001, SOC 1 Type 2, SOC 2 Type 2
- Europe (Equinix) data center: ISO 27001, ISO 9001, SOC 1 Type 2, SOC 2 Type 2
- Europe (Digital Realty) data center: ISO 27001, ISO 9001, SOC 1 Type 2, SOC 2 Type 2, SOC 3
- China (21vianet) data center: ISO 27001, ISO 22301
- Singapore (Equinix) data center: ISO 27001, SOC 2 Type 2 and SOC 1 Type 2
- Australia (Equinix) data center: ISO 27001, SOC 2 Type 2 and SOC 1 Type 2
We are already hosted with Innovative in AWS or Rackspace. Will I have to migrate to the Clarivate Cloud?
- Depending on the product/service you have and the region you are located at, we will migrate all appropriate customers to Clarivate over time. We will ensure each customer receives timely communication about when this is to occur.
Does this apply to US libraries only, or will this affect UK and European customers also?
- North American, New Zealand and Australia libraries are in the current phase of the project. We will move UK, European, and Asian libraries later.
Our library was recently migrated as part of (AWS, OS upgrade, etc.) project. Why do we need to migrate again so soon?
- All Innovative hosted libraries will be migrating to the Clarivate datacenters. If your library recently migrated to AWS or Rackspace we will take this into consideration when scheduling your migration along with location.