Summary
Description
Innovative provides every customer with 24 hours a day, seven days a week, 365 days a year system critical support. Live telephone coverage and email communication is provided at all hours. Wherever you are, whatever kind of library you run, our librarians and technical analysts will be there for you.
Contact Us
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| Customer Support |
| Submit a ticket
Email: support@iii.com
Phone: +1-510-450-6344 (U.S. International)
Additional Phone Numbers for Sierra, Millennium, and Discovery Customers 1-800-819-866 (Malaysia) 108007130796 (Northern China) *24-hour technical support.
Escalate a Ticket Click here for specific contact information by product area
For general support escalations, contact: Caitlin Spears | Director, Customer Care Email: caitlin.spears@clarivate.com Phone: +1.415.846.8704 or +1.510.496.4962
Luda Soffer | VP, Customer Care Email: luda.soffer@clarivate.com
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| Sales and Renewals |
| Email: sales@iii.com
Phone: +1-510-450-6344 Press 2
Customer Relationship Center (CRC) Monday-Friday 7:00 am to 5:00 pm PST Phone: +1-510-619-3566
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| Professional Services |
| Training Web: Click here to see brochures on III.com
Email: General questions: sales@iii.com Custom training plans: innou@iii.com
Webinars Web: Review and Register Online at https://www.iii.com/events/
Workshops Web: Click here to review workshops and register online
Email: Registration questions: sales@iii.com Other questions: innou@iii.com
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| Finance / Billing |
| Email: pq-billing@clarivate.com
Phone: +1-510-450-6344 Press 3 (U.S. International)
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| Other |
| No idea? Call us at +1-510-450-6344 (U.S. International)
Addresses and other general contact information available online at: https://www.iii.com/contact/
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