How to subscribe and manage Community email notifications? - III

Summary

This solution describes how to subscribe, and manage your subscriptions, to Community forums in Knowledge Portal.

Solution

There are three different subscription or email notification levels within a community - at the discussion, topic, and community level.

Discussion subscribe to a single question or post (i.e. Does anyone have recommendations for barcode scanners?).

Topic subscribe to the subject or category under which you can post a discussion question (i.e. Circulation). If you are subscribed at the topic level, you will receive notifications for all the dicussions under that topic.

Community subscribe to a set of topics (i.e. Polaris Forums). If you are subscribed at the community level, you will receive notifications for all the topics and discussions within the community.

TIP: Click here for more information on the Supportal Announcement topics to help you determine your desired subscription level.

Announcements : Includes announcements intended as critical or time-sensitive information from the Customer Support Department. For example, scheduled or unplanned maintenance that will impact access to Supportal or other tools such as the ticketing or phone systems.

Hosting Announcements : Includes announcements for our hosted partners including scheduled or unplanned maintenance that will impact availability.

Release Notes are posted to highlight a release notes solution containing details about the new release of a specific product.

Release Notes – Additional Products : Includes release notes announcements for products which do not require a specific Innovative ILS (e.g. Encore, INN-Reach, SkyRiver, Vital).

Release Notes – Millennium : Includes release notes announcements for Millennium and associated ILS specific software as well as any compatible additional products (e.g. Encore, INN-Reach, SkyRiver, Vital).

Release Notes – Polaris : Includes release notes announcements for Polaris and associated ILS specific software as well as any compatible additional products (e.g. INN-Reach, SkyRiver, Vital).

Release Notes – Sierra : Includes release notes announcements for Sierra and associated ILS specific software as well as any compatible additional products (e.g. Encore, INN-Reach, SkyRiver, Vital).

Release Notes – Virtua : Includes release notes announcements for Virtua and associated ILS specific software as well as any compatible additional products (e.g. SkyRiver, Vital).

To subscribe to a community, you must click on one of the posted “discussion” threads and select your subscription level on the right side of the screen.

First, select Communities in the header navigation tabs.
Next select and open a specific question.
- On the right side, you will see the Email Notifications box where you can enable/ turn on email notifications.

You can edit your notifications any time. To manage or review your email notification subscriptions, go to My Preferences, by clicking on your email at top of the page, and select Email Notifications. Alternatively, if you are viewing a discussion, you can click on the Manage Email Notifications link listed in the Email Notifications box.

Below is a view of the Email Notifications page. If you are subscribed to any content, you will see the option to Edit and then delete any subscriptions.

TIP: You can also subscribe to email notifications from solutions, see How to subscribe to Supportal solutions for details.

Keywords: Supportal Community email notifications subscriptions forums subscribe announcements announce polaris forum