Problem
We would like to set up an amnesty week to waive all patron fines if they return materials that week. What is the best way to go about this?
Solution
Before the library opens at the beginning of the Fine Free week, change the "Free Days Bulk" and "Free Days Normal" settings under System Administration --> Parameters --> Patron Services to a large number such as 999. With this setting all overdue fines up to 999 days (or 2.73 years) will be automatically ignored. This will not affect any charges already on the patron's account for billed items. Those charges will have to be manually waived by staff if desired. At the end of the week, change the free day settings back to the normal setting.
We also recommend not running bills during this time because all of the amounts will be 0.00 due to the free day setting. You may wish to clear the billing option in SA --> Parameters --> Notification Tab --> Notification Options --> Overdue and Bill.