Summary
Solution
System Status Overview:
Starting in 2024, hosted Innovative customers will have access to the System Status page for improved communications on planned and unplanned events. This webpage will provide transparency around service availability and performance. The system status is available for:
- All Vega Discover, Vega Promote, and LX Starter customers
- Sierra and Polaris customers hosted in Clarivate data centers
On the Status Page, you will find the current system status for hosted servers, a 7-day history of the status of hosted environments, and detailed 90-day outage information.
To take full advantage of the System Status Page, we recommend you sign up for email alerts directly on the webpage using the process below. Once you are subscribed, any updates to the System Status page, including scheduled maintenance, will be sent to you directly via email.
Subscribing to System Status:
Please have your relevant product and technology experts register to receive alerts. Once you are logged in to the support center, choose "Platform Status" - "ExLibris System Status" to navigate to the System Status. You will be automatically logged in and can subscribe to receive alerts for your hosting location. You can also access the System Status at https://status.exlibrisgroup.com/system_status and login with your Support Center credentials, then subscribe.
What is My Hosting Location?
For Sierra or Polaris, please log a case to ask for your hosting location (DC01 - Seattle, DC04 - Chicago, DC06 - Frankfurt, DC07 - Sydney, or DC82 - Canada)
For the Vega suite, products will be listed under the regional location of the service. Below is an example of the categories name by Region:
- Americas = Vega NA1 or Vega ca1
- EMEA = Vega eu1
- APAC = Vega ap
To locate your category value, simply reference the URL for Vega Admin. The middle of the URL will include the service reference.
For example, if your Vega Admin is https://iii.na2.iiivega.com/ then na2 is your service and you can subscribe under the Americas tab.
If you have any questions about the System Status page, please open a support case.
If you have issues registering for system status, please contact the team at pq-exlibris_status1@clarivate.com and they will assist.