Supportal Login

Please login to view HelpDesk tickets, the support knowledgebase, and announcements.

If you are a registered library contact, please login with your email address to access your tickets and related solutions in the Customer Support knowledgebase.

Announcements

SCHEDULED MAINTENANCE ALERT : Ticketing System and Supportal

There will be scheduled maintenance to our ticketing system and Supportal on Saturday, April 20th from 4:30 – 11:30 PM PT (11:30PM-3:30AM UTC).

There will be periods of downtime during this maintenance window when you will not be able to access the Supportal or create tickets. We apologize for the inconvenience.

If you need assistance during this maintenance window, please don’t hesitate to reach out to us by phone - click here for contact information.


 


April 8, 2024:

Dear Innovative Customers,

We are pleased to announce the Sierra 6.1.0_10 maintenance release is now available. For more information, including upgrade instructions, features and fixes, please visit the Sierra 6.1 Release Notes.

The Innovative Support Team