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Sierra & Millennium Resources to Close Physical Locations
Innovative Customer Support has prepared a FAQ document in order to help libraries answer questions ...
ID:
200313172324571
Emergency Planning Resources
The resources below have been created to help libraries affected by unexpected events. We know that ...
ID:
210909100219740
Escalating a Ticket
Please use this escalation process if you feel your support ticket isn't being addressed appropriate ...
ID:
160113101417029
Resolved Issues in Sierra 6.0
Issues fixed in Sierra 6.0, Acquisitions, Cataloging, Circulation, Encore, Web Access Management, We ...
ID:
230221124525820
Innovative is switching the IP address for remote support access
Copy of the August 8, 2022 communication sent to our Sierra, Millennium, Virtua, INN-Reach and Vital ...
ID:
220805164633507
Information and Contact Us
Contact information including links, phone numbers, and emails for customer support, sales and more.
ID:
170821120141909
What is my region for Customer Support?
Maps and table listing the Customer Support Department's regional support teams areas/ countries.
ID:
190314103819088
Migration to Clarivate Cloud FAQ
Answers to frequently asked questions regarding the migration of Innovative hosted customers to Clar ...
ID:
211119092640647
SecureLink IP and Port Information
IP and Port Information for Polaris's SecureLink connection
ID:
230105092017213
Hosted E-mail Issues - Add SPF Record
In some cases, a hosted library may need to add the III SMTP server to their SPF record
ID:
221020135314560
Submitting and Viewing Tickets
Information on viewing and submitting Support Tickets
ID:
160124151334979
Enabling PayPal's Hosted Checkout Pages for Ecommerce
Information about setting up Ecommerce for Sierra systems with PayPal. The supported option for web ...
ID:
220218150900993
Customer Delight Survey
Twice a year we will send out a Customer Delight survey to understand how we can serve you better. W ...
ID:
220128151802840
Innovative's incident response to CVE-2021-44228 Log4Shell: RCE 0-day Exploit
Innovative's incident response to CVE-2021-44228 Log4Shell: RCE 0-day Exploit
ID:
211211170729667
What is included in the Sierra Core Bundle
Provides a list of the features included in the Sierra Core Bundle
ID:
211110140829460
Leap resource guide
This solution contains links to useful Leap solutions and webinars
ID:
210217105146847
Virtua Resources to Close Physical Locations
Innovative Customer Support has prepared a FAQ document in order to help libraries answer questions ...
ID:
200317083729921
Virtua Considerations for Opening Physical Locations
Innovative Customer Support has prepared a document to help libraries preparing for to reopen.
ID:
200421173326215
Sierra & Millennium Considerations for Opening Physical Locations
Innovative Customer Support has prepared a document to help libraries plan for to re-opening.
ID:
200421173111808
Polaris Considerations for Opening Physical Locations
Innovative Customer Support has prepared a document to help libraries preparing for to reopen.
ID:
200421171849439
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