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Escalating a Ticket
Please use this escalation process if you feel your support ticket isn't being addressed appropriate ... ID: 160113101417029

Migration to Clarivate Cloud FAQ
Answers to frequently asked questions regarding the migration of Innovative hosted customers to Clar ... ID: 211119092640647

Information and Contact Us
Contact information including links, phone numbers, and emails for customer support, sales and more. ID: 170821120141909

SecureLink IP and Port Information
IP and Port Information for Polaris's SecureLink connection ID: 230105092017213

Hosted E-mail Issues - Add SPF Record
In some cases, a hosted library may need to add the III SMTP server to their SPF record ID: 221020135314560

Innovative is switching the IP address for remote support access
Copy of the August 8, 2022 communication sent to our Sierra, Millennium, Virtua, INN-Reach and Vital ... ID: 220805164633507

Submitting and Viewing Tickets
Information on viewing and submitting Support Tickets ID: 160124151334979

Enabling PayPal's Hosted Checkout Pages for Ecommerce
Information about setting up Ecommerce for Sierra systems with PayPal. The supported option for web ... ID: 220218150900993

Customer Delight Survey
Twice a year we will send out a Customer Delight survey to understand how we can serve you better. W ... ID: 220128151802840

Innovative's incident response to CVE-2021-44228 Log4Shell: RCE 0-day Exploit
Innovative's incident response to CVE-2021-44228 Log4Shell: RCE 0-day Exploit ID: 211211170729667

What is included in the Sierra Core Bundle
Provides a list of the features included in the Sierra Core Bundle ID: 211110140829460

Leap resource guide
This solution contains links to useful Leap solutions and webinars ID: 210217105146847

Emergency Planning Resources
The resources below have been created to help libraries affected by unexpected events. We know that ... ID: 210909100219740

Virtua Resources to Close Physical Locations
Innovative Customer Support has prepared a FAQ document in order to help libraries answer questions ... ID: 200317083729921

Virtua Considerations for Opening Physical Locations
Innovative Customer Support has prepared a document to help libraries preparing for to reopen. ID: 200421173326215

Sierra & Millennium Resources to Close Physical Locations
Innovative Customer Support has prepared a FAQ document in order to help libraries answer questions ... ID: 200313172324571

Sierra & Millennium Considerations for Opening Physical Locations
Innovative Customer Support has prepared a document to help libraries plan for to re-opening. ID: 200421173111808

Polaris Considerations for Opening Physical Locations
Innovative Customer Support has prepared a document to help libraries preparing for to reopen. ID: 200421171849439

Polaris Resources to Close Physical Locations
Innovative Customer Support has prepared a FAQ document in order to help libraries answer questions ... ID: 200313161506782

What is my region for Customer Support?
Maps and table listing the Customer Support Department's regional support teams areas/ countries. ID: 190314103819088

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