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custom - Voice of the Customer Survey
Voice of the Customer Survey
Twice a year we will send out a Voice of the Customer survey to understand how we can serve you bett ...
ID: 220128151802840
custom - Escalating a Ticket
Escalating a Ticket
Please use this escalation process if you feel your support ticket isn't being addressed appropriate ...
ID: 160113101417029
custom - Resolved Issues in Sierra 6.1
Resolved Issues in Sierra 6.1
Issues fixed in Sierra 6.1, Acquisitions, Cataloging, Circulation, Encore, Web Access Management, We ...
ID: 230814112745480
custom - Direct to INN-Reach (D2IR) Vendor Status
Direct to INN-Reach (D2IR) Vendor Status
A summary of current integratoin statuses for direct to INN-Reach vender integrations.
ID: 240124105014800
custom - Sierra & Millennium Resources to Close Physical Locations
Sierra & Millennium Resources to Close Physical Locations
Innovative Customer Support has prepared a FAQ document in order to help libraries answer questions ...
ID: 200313172324571
custom - Emergency Planning Resources
Emergency Planning Resources
The resources below have been created to help libraries affected by unexpected events. We know that ...
ID: 210909100219740
custom - Resolved Issues in Sierra 6.0
Resolved Issues in Sierra 6.0
Issues fixed in Sierra 6.0, Acquisitions, Cataloging, Circulation, Encore, Web Access Management, We ...
ID: 230221124525820
custom - Innovative is switching the IP address for remote support access
Innovative is switching the IP address for remote support access
Copy of the August 8, 2022 communication sent to our Sierra, Millennium, Virtua, INN-Reach and Vital ...
ID: 220805164633507
custom - Information and Contact Us
Information and Contact Us
Contact information including links, phone numbers, and emails for customer support, sales and more.
ID: 170821120141909
custom - What is my region for Customer Support?
What is my region for Customer Support?
Maps and table listing the Customer Support Department's regional support teams areas/ countries.
ID: 190314103819088
custom - Migration to Clarivate Cloud FAQ
Migration to Clarivate Cloud FAQ
Answers to frequently asked questions regarding the migration of Innovative hosted customers to Clar ...
ID: 211119092640647
custom - SecureLink IP and Port Information
SecureLink IP and Port Information
IP and Port Information for Polaris's SecureLink connection
ID: 230105092017213
custom - Hosted E-mail Issues - Add SPF Record
Hosted E-mail Issues - Add SPF Record
In some cases, a hosted library may need to add the III SMTP server to their SPF record
ID: 221020135314560
custom - Submitting and Viewing Tickets
Submitting and Viewing Tickets
Information on viewing and submitting Support Tickets
ID: 160124151334979
custom - Enabling PayPal's Hosted Checkout Pages for Ecommerce
Enabling PayPal's Hosted Checkout Pages for Ecommerce
Information about setting up Ecommerce for Sierra systems with PayPal. The supported option for web ...
ID: 220218150900993
custom - Innovative's incident response to CVE-2021-44228 Log4Shell: RCE 0-day Exploit
Innovative's incident response to CVE-2021-44228 Log4Shell: RCE 0-day Exploit
Innovative's incident response to CVE-2021-44228 Log4Shell: RCE 0-day Exploit
ID: 211211170729667
custom - What is included in the Sierra Core Bundle
What is included in the Sierra Core Bundle
Provides a list of the features included in the Sierra Core Bundle
ID: 211110140829460
custom - Leap resource guide
Leap resource guide
This solution contains links to useful Leap solutions and webinars
ID: 210217105146847
custom - Virtua Resources to Close Physical Locations
Virtua Resources to Close Physical Locations
Innovative Customer Support has prepared a FAQ document in order to help libraries answer questions ...
ID: 200317083729921
custom - Virtua Considerations for Opening Physical Locations
Virtua Considerations for Opening Physical Locations
Innovative Customer Support has prepared a document to help libraries preparing for to reopen.
ID: 200421173326215

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