Known Issues for Encore (4.6-6.5)

Known Issues List

The following is a list of outstanding defects as reported by customers to the Help Desk since Encore version 4.6, including those fixed in a future release.  Please contact the Help Desk if you have questions about a Known Issue or wish to receive updates on its resolution.

Known Issues meet the following requirements:

  • The issue was reported by a customer to the Help Desk and sent to our Software Engineering team as a product defect.
  • Our staff can replicate on an Innovative test machine, or a significant number of libraries have reported the issue.

In all cases, we aim to provide consistently updated information that includes a description of the issue, the software version in which the problem was found, and when applicable, the version including the coded resolution.

How to read Known Issues information:

  • Description: The symptoms of a particular issue, related features and configuration, and the cause if known.
  • Key: The unique ID for the Known Issue.  Can be used to reference a particular issue with Help Desk staff.
  • First Known Version: The earliest version where the issue has been reported or reproduced.  Many issues are not found in the first release where they exist, so this may not be the version where the issue was first introduced.
  • Date Added: The date when the issue was first posted to Supportal.
  • Resolution: Whether the issue has been resolved, and in which future release.

ENCORE

Description Key First Known Version Date Added Resolution

"Additional actions" "more" popup partially obscured by right-hand panel

Clicking the "+" under "Additional actions" opens a "more" popup. This popup displays below the right-hand panel on the page and is partially obscured by it.

It is possible to work around this issue using CSS:

.recordDetailPage #mainContentArea { overflow: visible !important; }

ENCORE-11204

Encore 6.3

2025-05-27

 Unresolved

MARC 130 Uniform Title fields do not display

Encore does not show MARC 130 Uniform Title fields in the full record display, even when configured to do so.

ENCORE-11176

Encore 6.2

2024-11-15

 Unresolved

Straight vs curly apostrophes in prefix contractions

When searching a term with a prefix contraction (e.g. "l'enfant"), Encore only returns results where the record exactly matches the style of apostrophe used in the search. For example, searching "l’enfant" (with right apostrophe, U+2019) does not retrieve records containing "l'enfant" (straight apostrophe, U+0027).

This differs from behavior with suffix contraction (e.g. "that's"), where Encore returns records with both styles of apostrophe.

ENCORE-11171

Encore 6.1

2024-11-15

 Unresolved

Some search queries unexpectedly return no results

Some search queries return zero results even when matching records exist. This occurs when all of the following criteria are met:

  • The search query contains two or more keywords
  • One term contains only alpha characters
  • One term begins with numeric characters and ends with one or more alpha characters

Example searches: "acc 10242a", "bluey 5-minute stories".

ENCORE-11164

Encore 6.1

2024-07-17

 Unresolved

 

Solution Properties

Keywords
Encore known issues
Solution ID
200110104317306
Last Modified Date
05/21/2026 02:13:03 PM
Taxonomy
  • Known Issues > Encore
Collections
  • Encore
  • INNReach
  • Sierra
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