Service Commitment: Polaris Upgrade Request Form

Summary

This form may be used to submit your request to upgrade to the latest currently available release of Polaris.

Service Form

Whether your library's Polaris system is hosted by Innovative or is running on your own hardware, this form may be used to submit your request to upgrade to the latest release of Polaris.
Once you have submitted this request, a Polaris Support Member will be in touch in order to confirm which of your preferred dates has been selected.

 

TIP: Before submitting this form, please be sure that your current hardware is running software compatible with the version of Polaris you would like to upgrade to. You can find a list of the most up to date Polaris Operating System requirements here.

Service:

ILS:       

If your library has multiple Polaris environments (ex. a production environment and a training environment), please indicate which environment this request is in relation to:

Version of Polaris you would like to upgrade to:

 

 

Note: 

Free, on-hours upgrades for Training / Test environments can be scheduled Monday - Friday (excluding U.S. Holidays) and will start at 8:30am Eastern Time.

Free, on-hours upgrades for Production environments can be scheduled Monday - Thursday (excluding U.S. Holidays) and will start at 8:30am Eastern Time.

We also offer off-hour upgrades that can be completed overnight (Monday - Friday), over a weekend, or on a U.S. holiday. These upgrades are not included in your annual maintenance and do have an extra cost associated with them.

Lastly, your requested upgrade dates must be at least 3 business days from the date that you submit the form.

 

Please enter a date for as your first choice (ex. MM/DD/YYYY):

Please enter a date for as your second choice (ex. MM/DD/YYYY):

Comments:


NOTE: The email you used to log into the Supportal will be submitted with the form automatically.

 

Solution ID for reference: 

Pressing the "submit" button below will create a ticket with the information you have provided above.

 

 

Solution Properties

Keywords
Polaris upgrade update update request upgrade request release new release raservicerequest
Solution ID
170726164517534
Last Modified Date
02/11/2026 07:36:19 AM
Taxonomy
  • Solutions > Upgrade
  • Solutions > Service Commitments > Update > Upgrade
Collections
  • Polaris
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