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Web (recommended): Log in to the Support Center and select Submit a Case in the navigation header. Email: support@iii.com Phone: +1-510-450-6344 (U.S. International) Additional Phone Numbers for Sierra, Millennium, and Discovery Customers
1-800-444-2344 (North America)*
+1-510-450-6344 (U.S. International)
+353 16722300 (Ireland International)
1-800-143-893 (Australia)
0800 995100 (New Zealand)
00801147001 (Taiwan)
1-800-819-866 (Malaysia) 108007130796 (Northern China)
108001301109 (Southern China) *24-hour technical support.
(Application support available 8am-8pm Monday-Friday Eastern Time)
Additional Phone Numbers for Polaris ILS Customers
1-877-857-1978 (U.S. 8am-8pm Eastern Time Monday-Friday)
24-hour emergency support: 1-877-857-1978
Additional Phone Numbers for Virtua ILS and Vital Customers
1-800-858-8857 (U.S. and Canada 8am–5pm Eastern Time & 24 hr. emergency support)
+1 540 557 1214 (Non US/Canada Customers calling US Office)
+353 1672 2300 (Ireland/International 9am - 6pm Central European Time)
1-800-819-866 (Malaysia 8:30am–5:30pm Malaysia Time Monday - Friday) Escalate a Ticket Click here for specific contact information by product area For general support escalations, contact:
Caitlin Spears | Director, Customer Care Email: caitlin.spears@clarivate.com Phone: +1.415.846.8704 or +1.510.496.4962 Luda Soffer | VP, Customer Care Email: luda.soffer@clarivate.com |